Thousands of internet retailers may be breaking laws that protect customers, claims a consumer advocacy group. Which? is warning firms to obey the law, or risk being reported to the Office of Fair Trading (OFT) and face the threat of prosecution. It said too many online sites were ignoring the rules. Which? is warning retailers to make sure they comply with what are known as the Distance Selling regulations - such as tie to return sold goods. A Which? survey last month claimed that several well-known names, including Marks and Spencer and Game, didn't fully comply with regulations. Both companies have since altered the wording on their websites, although both deny that they ever broke the law. The Distance Selling regulations apply to anything purchased via the telephone, the internet or television. "If you are an online store, it is your duty to stick with the legislation," said Matt Bath, the technology editor of Which?.
Customers have seven working days, from receiving the goods, in which to cancel the order.
It's 7 working days from the day after receiving the goods. Also, there is no actual timescale in which the goods must be returned and they don't even have to be in the original packing or the original packing in pristine condition. I assume a lot of companies get away with breaking the DSR as so many consumers do not know what they actually are. Forgot to add this link: From the DSR (Consumer) http://www.opsi.gov.uk/si/si2000/20002334.htm
the cancellation period ends on the expiry of the period of seven working days beginning with the day after the day on which the consumer receives the goods.
Forum Moderator and Customer Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain He who feared he would not succeed sat still