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Thousands frozen out of online census system

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Thousands frozen out of online census system

Thousands frozen out of online census system (after leaving computers to make a cup of tea)
Quote
They included thousands of complaints from panicked residents whose online systems froze when they left the screens for a tea-breaks or to visit the toilet.

Quote
On average it took families around 40 minutes to complete the census online but people who left the computer mid-way through found that their systems logged out after ten minutes.

It took me around 15 minutes which included a little hassle over Qs H4 & H5.
It seems that they just left without clicking 'Save and proceed'.

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12 REPLIES
johpal
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Registered: 20-04-2008

Re: Thousands frozen out of online census system

I started to fill my census form in online. At the foot of every 'page' was an option to either go 'back' or 'save and proceed' - no option not to save.
About Q11, I was distracted by a caller at the door. When I returned to the system and tried to proceed, I was informed that due to inactivity, my session had been timed out and would I please login again. This I did, and  after confirming the address, was take to the exact point at which I had left off; all previous data saved and no panic. I was allowed to return to any question and edit the answers, until I clicked on 'Submit', after which all further access was denied.
Your source is the Daily Mail; 'nuff said!
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Re: Thousands frozen out of online census system

Quote from: johpal
I started to fill my census form in online. At the foot of every 'page' was an option to either go 'back' or 'save and proceed' - no option not to save.

Sorry, just left off the 'and proceed' bit. Amended my post now.
Also reported in the Telegraph.

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Re: Thousands frozen out of online census system

Quote from: johpal
Your source is the Daily Mail; 'nuff said!
  Grin
Do you know, "when I were a lad" it was a newspaper.  Shocked
I thought I'd give Royal Mail a hand so we passed the form round (3 of us plus 1 family overnight visitor) and had it all done inside 10 minutes.
Posted it this afternoon.
johpal
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Re: Thousands frozen out of online census system

@Mav Please don't take personally my criticism of your source(s). Having once been married to (and now long divorced from) a newspaper journalist, I regard them as the second lowest form of life! Lowest? Divorce solicitors!  Wink
jmd
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Re: Thousands frozen out of online census system

Since I am on my own I did the Census form yesterday on-line and it took about 5 minutes!
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Re: Thousands frozen out of online census system

@ johpal No problem, I didn't take it personally  Cool

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nadger
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Re: Thousands frozen out of online census system

Quote from: jmdlp
it took about 5 minutes!
Did ours 2 weeks ago and it didn't take much longer for two of us  Smiley
The answer to one question changed from when I completed form - as gas boiler was condemned we technically didn't have central heating.
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Re: Thousands frozen out of online census system

Quote from: HPsauce
had it all done inside 10 minutes.
Posted it this afternoon.

Embarrassed
So SWMBO came home this evening and said "where's the census form?".
"Posted"
"But I hadn't finished filling my bit in..."
"Well why didn't you say?"  Lips are sealed
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Re: Thousands frozen out of online census system

I filled in the form and it got posted yesterday. Wonder when they will start to check them for errors  Undecided
wisty
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Re: Thousands frozen out of online census system

I helped 90 year old M-in-L fill hers in online ( actually did it for her).
One question was "What year did you last work" (or words to that effect).
Tried to fill in 1947 (the year she got married and gave up work. Found the bug in the website - it won't take a date older than 1951 in answer to that question (I rang the help line - they knew of the issue, so some credit there).
But ho hum suspect there will not be too many people filling in the census who last worked 64 years ago.
pierre_pierre
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Re: Thousands frozen out of online census system

probably my 94 year old mun, think it would have been 1937, definitely not working from my memory 1944
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Re: Thousands frozen out of online census system

Not sure what they put on the (paper) form for my 99yo mother-in-law then.
Don't think she ever worked after the war ended.
Though she did do some charity work for Oxfam, e.g. helping in their shop, but it wasn't paid.