cancel
Showing results for 
Search instead for 
Did you mean: 

The UK'S worst broadband provider

Steve
Pro
Posts: 6,679
Thanks: 247
Registered: 13-07-2009

The UK'S worst broadband provider

Orange has been voted the UK’s worst broadband provider while O2, a relatively new entrant to the market, was rated the best provider, in a new survey.
uSwitch.com’s 2010 Broadband Customer Satisfaction Report found that despite broadband bills being lower than last year, and speeds faster, broadband firms are failing to deliver when it comes to customer service.
Just six out of 10 consumers told uSwitch.com they were happy with their provider’s customer service and there is a widening gap between the best and worst provider.
O2 came out on top in the survey, winning 10 out of 11 categories including best value for money, best customer service, best technical support and best quality of connection
Full details...http://www.moneywise.co.uk/news-views/2010/04/22/the-worst-broadband-providers-revealed
22 REPLIES
Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Re: The UK'S worst broadband provider

Not surprised. Orange is horrible. Orange are also getting rid of LLU and switching to BTw. http://www.theregister.co.uk/2010/04/16/orange_bundling/
I am surprised about O2 though. Their LLU is perfect, I am yet to find a flaw, but surely the biggest customer base is on access and they get horrible speed loss. It is way oversubscribed. So them having best connection award is a bit of a shock.
Or is this survery just for LLU providers?
Community Veteran
Posts: 38,239
Thanks: 932
Fixes: 54
Registered: 15-06-2007

Re: The UK'S worst broadband provider

Steve
Pro
Posts: 6,679
Thanks: 247
Registered: 13-07-2009

Re: The UK'S worst broadband provider

oldjim you beat me too it Grin
Checkout oldjims link's, plusnet are there all over the shop, Great stuff!!
Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Re: The UK'S worst broadband provider

Plusnet did pretty well. Second in a lot of categories.  Smiley
Overall satisfaction 87%. Ahead of Sky and the other big boys. Only second to O2.
WildRose52
Grafter
Posts: 507
Registered: 23-02-2010

Re: The UK'S worst broadband provider


B.T. !  ( I demand they re-assess that list )    Grin
Steve
Pro
Posts: 6,679
Thanks: 247
Registered: 13-07-2009

Re: The UK'S worst broadband provider

@WildRose52, BT? checkout oldjim's first link, Plusnet beat BT in every category Grin
WildRose52
Grafter
Posts: 507
Registered: 23-02-2010

Re: The UK'S worst broadband provider


Yes thanks.
PlusNet is loads better.
Steve
Pro
Posts: 6,679
Thanks: 247
Registered: 13-07-2009

Re: The UK'S worst broadband provider

The point of my thread is this, The future sure is not "bright" and definitely is not "Orange" Smiley
Moderator
Moderator
Posts: 25,754
Thanks: 1,116
Fixes: 47
Registered: 14-04-2007

Re: The UK'S worst broadband provider

Phew!!! I was getting my scissors out when I first saw this thread title Wink
.....but it's all right now Smiley
Customer and Forum Moderator.
Product of the Tyrell Corporation
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: The UK'S worst broadband provider

Quote from: Steve
The point of my thread is this, The future sure is not "bright" and definitely is not "Orange" Smiley

No it is not going to be "Orange",  "Orange" have been bought out by T-Mobile all "Orange" stors are going to be moved in to "T-Mobile Stors"
Steve
Pro
Posts: 6,679
Thanks: 247
Registered: 13-07-2009

Re: The UK'S worst broadband provider

Thank's for that information Midnight Caller that's new to me, Do T-mobile do home broadband?
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: The UK'S worst broadband provider

If they didnt they will now.
Plusnet Help Team
Plusnet Help Team
Posts: 17,634
Thanks: 617
Fixes: 158
Registered: 05-04-2007

Re: The UK'S worst broadband provider

Quote
"Orange" have been bought out by T-Mobile all "Orange" stors are going to be moved in to "T-Mobile Stors"

I've not seen that, have you got a link to the news article?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Moderator
Moderator
Posts: 25,754
Thanks: 1,116
Fixes: 47
Registered: 14-04-2007

Re: The UK'S worst broadband provider

E.G http://www.guardian.co.uk/business/2009/sep/08/orange-tmobile-merger
Fairly old news though.
Customer and Forum Moderator.
Product of the Tyrell Corporation