Tesco don't want people to know about the Sale of goods Act
Whilst reading the reviews on Tesco site for the Hudl2 I saw this one:
" I purchased my Hudl at the end of January and it has not even given me 3 months use before packing up. I would have expected a replacement, but I am told that I must go through the procedure of having it repaired (that is if it can be repaired) which could take a number of weeks. A very unhappy customer "
So I tried (notice - tried) to add a comment :
"IF it's not accidental damage, but a product flaw then you should be covered under the sale of goods act! A product had to be of reasonable quality and last a reasonable length of time. Get advice from the citizens advice bureau or one of the many online consumer advice sites (who will tell you to contact the CAB)."
I then received this email from Tesco and, surprise surprise, they are not permitting my comment on their site:
" Our staff has read your comment and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! "
I shared a link in one of my earlier topics about a book i had read describing the Hong Kong business of hiring companies to give your company/products a good review and destroy your competition with fake bad reviews. It seems that Tesco may be 'manipulating' their reviews to achieve a great rating.
I have checked the website guidelines and can't see where i have contravened any rules unless they are using 'lateral interpretation'.
" I purchased my Hudl at the end of January and it has not even given me 3 months use before packing up. I would have expected a replacement, but I am told that I must go through the procedure of having it repaired (that is if it can be repaired) which could take a number of weeks. A very unhappy customer "
So I tried (notice - tried) to add a comment :
"IF it's not accidental damage, but a product flaw then you should be covered under the sale of goods act! A product had to be of reasonable quality and last a reasonable length of time. Get advice from the citizens advice bureau or one of the many online consumer advice sites (who will tell you to contact the CAB)."
I then received this email from Tesco and, surprise surprise, they are not permitting my comment on their site:
" Our staff has read your comment and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! "
I shared a link in one of my earlier topics about a book i had read describing the Hong Kong business of hiring companies to give your company/products a good review and destroy your competition with fake bad reviews. It seems that Tesco may be 'manipulating' their reviews to achieve a great rating.
I have checked the website guidelines and can't see where i have contravened any rules unless they are using 'lateral interpretation'.
I believe it is repair or replacement within the first 6 months and a refund within 28 days.
If claiming for something outside the manufacturer's warranty period, you have to take it up with the seller. You are able to ask for them to repair the goods, so long as it isn't wear and tear. I had to take Comet to court twice when a TV developed a fault (first time after 13 months ans second time 12 months later for the same fault) and they wouldn't take responsibility. I had the TV repaired myself and pursued them for the cost. They settled out of court once the summons was issued.
I know it is nothing to do with Tesco, and it was a few years ago, but the law doe work for the small person sometimes
Mark
If claiming for something outside the manufacturer's warranty period, you have to take it up with the seller. You are able to ask for them to repair the goods, so long as it isn't wear and tear. I had to take Comet to court twice when a TV developed a fault (first time after 13 months ans second time 12 months later for the same fault) and they wouldn't take responsibility. I had the TV repaired myself and pursued them for the cost. They settled out of court once the summons was issued.
I know it is nothing to do with Tesco, and it was a few years ago, but the law doe work for the small person sometimes
Mark
@OldJim you mention a reasonable time for repair but doris did mention that the repair could take weeks. This IMO is unreasonable. If I were to get a TV engineer to come and fix the telly, the odds are that most times he would be able to do so on the spot unless he needed to order a part which would take a few days to get from the distributors. I wouldn't expect to be waiting for weeks to use a TV that is just three months old!
I once wrote a very indepth review of a HP printer on the tesco website it not only contained praise but also the bad points but Tesco also decided that my review was not helpful to other customers and like you doris, they declined to publish it. Oddly despite the thing being unreliable it continued to have a 5 star rating
We took it back to Tesco and they then put up a fight about refunding it too - again doing the usual hostile towards the customer act that they've become so good at while thinking they are untouchable.
And they paid the price and went bust for it. Tesco are now in the poop having revealed financial difficulties to the tune of £6.8bn last week. They set the impression that they are raking it in and very successful but they've grown too quickly and used too much finance to do so while then thinking that they can treat customers like dirt. Now they are paying the price for it. The bigger they are, the harder they fall.
Personally, I would like to see Tesco drastically downsize themselves. When they were a smaller company they were much friendlier however over the recent years their attitude has not been a very polite one every time i've had dealings with them.
Comet once tried to screw us over too, we bought an appliance in December and they assured us that it would not be reduced in the January sales. Come January, it was down by £60! I was absoloutely livid and went up there absolutely steaming. They did give us back the difference but we decided never to use them again if we could avoid it. We did end up buying a TV from them when our old one packed up but that was somewhat of an emergency and they never got any extended warranty money out of us (the salesman was almost steaming with anger 
)
@gleneagles you should complain. What they have done is not give you a replacement but sell you a new one and then only refunded you on the old one when they agreed it was defective. This is not what a warranty is for. It doesn't matter how sweet they try to make it sound, the simple matter is that they performed an unauthorised transaction.
I once wrote a very indepth review of a HP printer on the tesco website it not only contained praise but also the bad points but Tesco also decided that my review was not helpful to other customers and like you doris, they declined to publish it. Oddly despite the thing being unreliable it continued to have a 5 star rating
We took it back to Tesco and they then put up a fight about refunding it too - again doing the usual hostile towards the customer act that they've become so good at while thinking they are untouchable.
Quote from: Mav Comet were notorious for flouting the SoG.
And they paid the price and went bust for it. Tesco are now in the poop having revealed financial difficulties to the tune of £6.8bn last week. They set the impression that they are raking it in and very successful but they've grown too quickly and used too much finance to do so while then thinking that they can treat customers like dirt. Now they are paying the price for it. The bigger they are, the harder they fall.
Personally, I would like to see Tesco drastically downsize themselves. When they were a smaller company they were much friendlier however over the recent years their attitude has not been a very polite one every time i've had dealings with them.
Comet once tried to screw us over too, we bought an appliance in December and they assured us that it would not be reduced in the January sales. Come January, it was down by £60!
I was absoloutely livid and went up there absolutely steaming. They did give us back the difference but we decided never to use them again if we could avoid it. We did end up buying a TV from them when our old one packed up but that was somewhat of an emergency and they never got any extended warranty money out of us (the salesman was almost steaming with anger )@gleneagles you should complain. What they have done is not give you a replacement but sell you a new one and then only refunded you on the old one when they agreed it was defective. This is not what a warranty is for. It doesn't matter how sweet they try to make it sound, the simple matter is that they performed an unauthorised transaction.
Quote from: 7up We did end up buying a TV from them when our old one packed up but that was somewhat of an emergency and they never got any extended warranty money out of us (the salesman was almost steaming with anger
I had many arguments with the manager at Comet when I worked there as I refused to push the extended warranties. I'd offer it, the customer would generally refuse and I said 'fine'.
When these warranties are being pushed on to me I let them know my contents insurance covers accidental damage and the SoG for most other issues. I remember around 20 years ago, when I bought a video camera from Comet, being told that if the pull-out viewing screen was to break off and the body fell in the river then all I had to do was take what was left into any Comet for a new replacement. Yeah, right!