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Telephone Support in General

Moderator
Moderator
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Registered: 14-04-2007

Telephone Support in General

I sat with a friend yesterday afternoon while she attempted to contact her energy supplier.

The friend has prepayment smart meters installed and she had put £15 on the electric and the meter wasn't showing it so she attempted to contact the supplier.

She called their support free number and for 25 minutes went through many layers of option menus and listened to numerous recorded messages, most completely irrelevant to her issue or her menu selection.

At no point did she get to actually speak to an advisor and eventually gave up.

I left her browsing online support on her phone with little success in resolving her problem.

 

I have had a similar experience a few years ago with BT and again I gave up after a while.

I don't have a problem with the option menus so much as the lengthy recorded messages of advice scattered about as you browse the option menus.

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6 REPLIES
rongtw
Seasoned Hero
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Re: Telephone Support in General

yes there are several where it hard to actually speak to a real person Sad

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Steve
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Re: Telephone Support in General

It's annoying for sure, wasted time our expence as we are charged by the minute. Tempted to start doing my own to see how these companies like their time listening to nonsense when the come looking for money.
Minivanman
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Re: Telephone Support in General

Guess it's cheaper for them have you talk to a recording rather a real person. Cannot wait until machines become sentient and demand better pay and conditions or they'll go on strike Wink   

All views expressed are my own but you can express them too if you want to be right about everything like I am.
Minivanman
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Re: Telephone Support in General

@rongtw

"yes there are several where it hard to actually speak to a real person"

How do we even know those on plusnet chat lines are real, or even the mods around here? And as for those that automatically censor our 'naughty' words. Roll eyes

All views expressed are my own but you can express them too if you want to be right about everything like I am.
Moderator
Moderator
Posts: 25,754
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Registered: 14-04-2007

Re: Telephone Support in General

Minivanman wrote:

How do we even know those on plusnet chat lines are real, or even the mods around here?

I have been compared to Marvin

I can't speak for the other robots Mods around here.


 

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maranello
Aspiring Pro
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Re: Telephone Support in General

"Brain the size of a planet", and they have you moderating a forum

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