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TalkTalk also scrapping separate line rental charges...how long until Plusnet follow?

toggie101
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TalkTalk also scrapping separate line rental charges...how long until Plusnet follow?

https://www.engadget.com/2016/10/03/talktalk-post-hack-reboot/

Following Vodafone with "all-in" packages.

Also interesting bits about allowing loyal customers (>3 months! Huh) able to freely change packages "The idea being that longtime subscribers are often irritated by the promotions and cut-price deals offered to new customers".

Also...

  • "TalkTalk has long been known as a cheap alternative to BT, Sky and Virgin Media."
  • "TalkTalk's reputation as a low-cost provider is also under threat from brands such as Vodafone, Plusnet and Relish"

...so Plusnet's market positioning is pretty low - I've never even heard of Relish!

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rongtw
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Re: TalkTalk also scrapping separate line rental charges...how long until Plusnet follow?

From 31st October ALL !!  ISP,s including PN are required to offer clearer advertising of their service prices by including the cost of line rental into their total monthly fee.

http://www.ispreview.co.uk/index.php/2016/05/advert-watchdog-forces-uk-isps-include-line-rental-broa...

So you wont have to wait long before PN starts new advertising , As for loyal customers PN is in the dark as to weather  they actually exist .

 

 

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Re: TalkTalk also scrapping separate line rental charges...how long until Plusnet follow?

Which leaves the unanswered question - what if they don't force you to have their line rental

toggie101
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Re: TalkTalk also scrapping separate line rental charges...how long until Plusnet follow?

@rongtw That's interesting - thank you.

But it appears that it's not obligatory...

Furthermore the ASA have clarified to ISPreview.co.uk that their new price consolidation rules are only being recommended for ISPs that offer line rental and broadband bundles, but the rule for ISPs that don’t force bundles is still a bit confusing.

rongtw
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Re: TalkTalk also scrapping separate line rental charges...how long until Plusnet follow?

I presume we will have to wait untill 31st and see what offers will appear .
some will have to go Phone line only , and some Broadband only .  sort of a mix and match with different phone/ISP
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Re: TalkTalk also scrapping separate line rental charges...how long until Plusnet follow?


rongtw wrote:

ISP,s including PN are required to offer clearer advertising of their services


But will all the details of each service be on one page?

Or will things continue with "It's all there on the blah blah page" (you just have to find the page)

And the universal cop out of "It's the same as other ISP's do"

 Personally I don't think things will really change for the better to benifit the consumer. They will just be mixed up/hidden/altered and generally spin doctored in different ways.

So plusnet come 31st October what's it to be? Trick or Treat.

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Re: TalkTalk also scrapping separate line rental charges...how long until Plusnet follow?

The TalkTalk action is just marketing window dressing, a bit like rearranging the deck chairs on the Titanic. They need to sort out their attitude to their customers in respect of customer services.  

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rongtw
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Re: TalkTalk also scrapping separate line rental charges...how long until Plusnet follow?

The Talk Talk TV Advert is misleading as they DON'T say the Phone line is added to the BB bill Roll eyes

But will be interesting to see the new Spoon whittler advert , after the 31st

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Minivanman
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Re: TalkTalk also scrapping separate line rental charges...how long until Plusnet follow?

Well something needs to be done and although this company are doing it primarily for themselves "To aid its recovery" at least it's a move in the right direction. As for plusnet, I've had six months of arguing this very point about pricing insisting as they did that line rental had nothing to do with broadband charge - which clearly it did.

Let's not convince ourselves they are doing this with customers in mind in pursuit of fairness, it's all about profit as it always is, and crocodile smiles as they take our money.

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St3
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Re: TalkTalk also scrapping separate line rental charges...how long until Plusnet follow?

 

 Talk Talk are a terrible company also, they couldnt get customers to stay even if they gave it all away.

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rongtw
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Re: TalkTalk also scrapping separate line rental charges...how long until Plusnet follow?

TalkTalk renames Simply Broadband to Fast Broadband as line rental changes take effect   , how long before PN renames ?

http://www.thinkbroadband.com/news/7522-talktalk-renames-simply-broadband-to-fast-broadband-as-line-...

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rongtw
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Re: TalkTalk also scrapping separate line rental charges...how long until Plusnet follow?

Those companies that wait until the deadline date of 31 Oct 2016 to change their advertising just bare that in mind. they probably spending the time trying to confuse customers even more and trying to work round the ASA rules instead of just displaying all true costs. Every company should have to display a simple box that shows what the deal includes, the contract period and total cost for that period you will have to pay once you sign this contract (inclusive of all costs that are mandatory) this simplifies trying to work out the best deal - just search for what you need then compare costs against customer service etc.

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Minivanman
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Re: TalkTalk also scrapping separate line rental charges...how long until Plusnet follow?

And of course there are those television adverts where they just rattle off exclusions, or show an all to brief (and to me blurred) footnote at the bottom. 

They must think we are pigging stupid. 

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