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Talk Talk

valart
Grafter
Posts: 418
Thanks: 1
Registered: 09-10-2007

Talk Talk

I was reading in business news in my newspaper today that talk talk are on the increase in customers for their television and phone and broadband in the last two quarters they are having a big influx of customers,I have heard some people say they are poor providers but they must be doing something right if their figures are true.
17 REPLIES
Midnight_Caller
Rising Star
Posts: 4,143
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Registered: 15-04-2007

Re: Talk Talk

You mean Stalk Stalk, any one who sines up with them is a fool, you know what they say a fool is easily parted from there money.
Community Veteran
Posts: 5,333
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Registered: 23-09-2010

Re: Talk Talk

I'm not surprised they are doing better.
Plusnet aren't exactly cheap/low priced any more. Their "special" new user offers are good but that's it.
I presume those of us paying the full whack are subsiding those special offers.
I'm hoping the £9.99 unlimited broadband price will fall because it just isn't a competitive price compared to others.
My brother has been with Talk Talk for a couple of years. Only had one problem which was fixed quickly.
valart
Grafter
Posts: 418
Thanks: 1
Registered: 09-10-2007

Re: Talk Talk

Nearly once a week I get a letter from sky to change I think PN should look at their prices for long serving customers I am happy with the call centers the guys at Pn have helped me over the years and I am treated with respect,you know what they say about the grass being greener.
Community Veteran
Posts: 18,543
Thanks: 190
Registered: 12-08-2007

Re: Talk Talk

They appointed a new CEO some time ago, Dido Harding.  She seems to have turned the company round and is certainly impressing the City.
Talk Talk
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Registered: 24-09-2008

Re: Talk Talk

jab1
Seasoned Pro
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Registered: 24-02-2012

Re: Talk Talk

She may have come over well, but my experience as an ex TinyWorld/Tiscali/TT customer, and reading the TT support forums suggest that the situation on the ground is still dire.
John
Community Veteran
Posts: 5,313
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Registered: 21-03-2011

Re: Talk Talk

My only experience with Talk Talk was when they ran a Refund Cheque scam against me. The type where the sales man in the shop promises a refund after sign-up but when you look into it after there are all sorts of conditions which let them avoid paying a refund. My view is that such trickery is deeply in their corporate Psyche. That let episode of double dealing has cost them dear as I've been able to steer corporate business away from them on several occasions since.
Now Zen, but a +Net residue.
Steve
Pro
Posts: 6,679
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Registered: 13-07-2009

Re: Talk Talk

Quote from: Midnight
any one who sines up with them is a fool, you know what they say a fool is easily parted from there money.
And vice versa for those with other providers. I pay £21.45 a month for unlimited broadband and free evening calls and free calls to other customers on TalkTalk and have done for a couple years now without any problem.
JamesM
Grafter
Posts: 1,103
Registered: 24-06-2009

Re: Talk Talk

Quote from: jab1
and reading the TT support forums suggest that the situation on the ground is still dire.

Reading these forums lately and it seems PN are going to have as bad a reputation as Talk Talk pretty soon with all the new connections going south, Fibre speeds getting slower and customer service getting slated by a lot of people.
Razer
Grafter
Posts: 1,375
Registered: 17-11-2012

Re: Talk Talk

Quote from: valart
... but they must be doing something right if their figures are true.

Offering services for incredibly low prices, perhaps? It seems to me that most people are happy to jump into things which seem good without having any pause for thought. The first time I ever saw an offer from TT I didn't think 'Oh, that's great', instead I thought 'Oh, I bet they're [Censored]. They're clearly desperate for customers'. Then again, not everyone is as cynical as I am.
jab1
Seasoned Pro
Posts: 1,461
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Registered: 24-02-2012

Re: Talk Talk

Quote from: JamesM
Quote from: jab1
and reading the TT support forums suggest that the situation on the ground is still dire.

Reading these forums lately and it seems PN are going to have as bad a reputation as Talk Talk pretty soon with all the new connections going south, Fibre speeds getting slower and customer service getting slated by a lot of people.

To be fair to both TT & PN, I admit that once I found out how to contact Tiscalis' engineers direct, I never had a problem - it's their phone/forum support that is the problem although, as here they do have a few members with greater knowledge of how the 'net works. You cannot compare the two online official support facilities though - from my experience, TT require you to jump through hoops (the damn silly 'please answer security question' even when the query is technical & not account sensitive), and then come back with ' ooh sorry - I'll have to wait for <insert required dept.>'. PN seem to at least have forum staff who get things at least moving.
As for the phone support on here, yes, it does seem to have become more .script driven', but I'm guessing that's a result of an increasing customer base, and a (slightly understandable) failure to employ more technically oriented staff (they cost more than a phone operator).
As to fibre speeds, this is not a problem unique to PN - see TT forum (and I suspect others) - it will happen to everyone as take-up increases, unless BT can install more cabs. 
John
jab1
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Registered: 24-02-2012

Re: Talk Talk

Quote from: Razer
Quote from: valart
... but they must be doing something right if their figures are true.

Offering services for incredibly low prices, perhaps? It seems to me that most people are happy to jump into things which seem good without having any pause for thought. The first time I ever saw an offer from TT I didn't think 'Oh, that's great', instead I thought 'Oh, I bet they're [Censored]. They're clearly desperate for customers'. Then again, not everyone is as cynical as I am.

It's OK Razer - you're not alone.  Wink
John
JamesM
Grafter
Posts: 1,103
Registered: 24-06-2009

Re: Talk Talk

Jab1, I have only had to ring customer support once with PN because the staff on these forums have always sorted out my issues, and the CS phone call went excellent, so I have no complaints. I agree with you about BT needing to put in more cabinets and mainly sorting out that they give PN a fair shake of the stick when it comes to the engineers, (although, I have had 3 engineers and they have all turned up in the time frame they gave, so again I have no complaints). On the other hand though, if I was someone who was thinking of switching to PN and read these forums, it would put some doubt in my mind. I personally have never been happy with my ADSL2 +. I am really looking forward to Fibre next year, but at the same time I am very apprehensive because I will be on the same BT cabinet, with the same crappy BT lines.
Midnight_Caller
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Posts: 4,143
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Registered: 15-04-2007

Re: Talk Talk

[quote="BBC"]
Chinese firm Huawei controls net filter praised by PM
The pornography filtering system praised by David Cameron is controlled by the controversial Chinese company Huawei, the BBC has learned.
UK-based employees at the firm are able to decide which sites TalkTalk's net filtering service blocks.
Politicians in both the UK and US have raised concerns about alleged close ties between Huawei and the Chinese government.
The company says the worries are without foundation and prejudiced.
On Monday the Prime Minister said TalkTalk had shown "great leadership" in setting up its system, Homesafe, which it has offered to customers since 2011.
TalkTalk told the BBC it was comfortable with its relationship with Huawei, and that the service was very popular.
Homesafe is a voluntary scheme which allows subscribers to select categories - including social media, gambling and pornography - that they want blocked.
Customers who do not want filtering still have their traffic routed through the system, but matches to Huawei's database are dismissed rather than acted upon.
Mr Cameron has demanded similar measures be adopted by all internet service providers (ISPs) in the UK, to "protect our children and their innocence".
He said ISPs would be monitored to ensure filtering was done correctly, but that they should choose their own preferred solution.
However, one expert insisted that private companies should not hold power over blacklists, and that the responsibility should lie with an independent group.
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