Tablet/smartphone

[#1]

This is probably in the wrong forum, no doubt a mod will kindly move it to the correct one.
Following the rebuilding of my bowls club website, I got a complaint yesterday that a friend tried to view it on an Acer tablet but, he couldn't open any of the drop-down menus. Since the changes rely heavily on the drop-downs I was to say the least a bit distressed.
A quick exchange with my website host support confirmed that the "fault" does not lie with the website, but with the tablet or any other similar device.
I have to say not being a tablet user, this is a new one on me.
Anything I can advise my friend with?

[#2]

its probably a browser compatibility issue, lots of tablets don't have the same functionality as desktops and although they claim to be the same as a desktop's ability often miss codecs ...

[#3]

Codecs, how many websites use these?

[#4]

do you know what browser the Acer has on it?

[#5]

Quote from: itsme

Codecs, how many websites use these?

I would of thought most or all of them would do to some extent, I mean there not just a list of audio/video protocols but the means for visual display of the code for all sorts of things

[#6]

@dvorak I'm told Google Chrome. The O/S is Jellybean not sure what version of either of those, but I could find out if relevant. Personally I know nothing about either. I'm told there is an update pending for the Chrome that hasn't been installed yet, not sure if that would make any difference though.

[#7]

On my smartphones and tablets i use Dolphin Browser, never had any problem with websites that have drop down menus .Maybe worth a try.
Regards
Mike

[#8]

can you share the url? I'll test it on my phone and tablet if you like..

[#9]

perhaps a stupid question but has the person concerned got higher security settings that stop them being able to use dropdowns?
if your site uses java they might either not have it installed or have it disabled which could be why there not able to use the menus

[#10]

Quote

can you share the url?

Quote

@dvorak I'm told Google Chrome. The O/S is Jellybean not sure what version of either of those, but I could find out if relevant

@petlew, just echoing what dvorak offered. I have a Nexus 7 with Jellybean and Chrome if it will help.

[#11]

Content deleted

[#12]

Well I've tried it on the Nexus7 and the drop down menu's don't work. On Chrome they don't display at all but automatically select a menu option ( probably the first! ) on a short press but gives an 'open in new tab' if you hold. On Firefox they display but again automatically select the option or give an 'open in new tab'.
I'm not a website specialist, my expertise is more networking & voip , but I'm not sure how drop down menu's are expected to work with a touch screen?
With a mouse the drop down menu appears when you hover over the top level menu and you move the mouse to select an option.
Presumably with a touch screen when you put your finger on the top level menu item, the rest of that menu should drop down and stay down as long as your finger is on the top level item so that you can run your finger down the list and tap on the one you want.
How does the touch screen differentiate the touch and hold over a menu from it being treated as a right click ?? presumably something in the way the menu is defined?
That tends (to me) to indicate that the website needs to be 'mobile' aware ?

[#13]

tired in Safari & Chrome iOS and also Chrome / Firefox / Dolphin under Android and all behave in the same way.

[#14]

Quote from: nanotm

Quote from: itsme Codecs, how many websites use these? I would of thought most or all of them would do to some extent, I mean there not just a list of audio/video protocols but the means for visual display of the code for all sorts of things

Seriously? Not every website out there uses audio or video. Infact to be honest, very few do when you consider how many billions of sites / pages are out there.
This is more likely to be a css issue if you ask me.

[#15]

I've had a number of responses from you guy's some of whom have tested it for me. So far the only successful use of a tablet has been with a Samsung Galaxy with Android O/S. Quite why so far the Samsung should be different I don't know.
I am very reluctant to post the url: but if you would care to PM me I will happily send it back to you if you want to give it a try..
In the meantime I have received this from the host support:
1) Login to your website account.
2) Go to >> Main Options > Extras > Personalise > Change menu.
3) Click on "Change menu appearance" and then "Choose a preset menu theme".
4) Please check with the different themes, after save and publish the website.
The current set of menu tabs are my choice of colours (text and drop down backgrounds) I've had a quick look at the "pre-set" menu theme" I don't object to it, but its a bit plain, but I'm not sure how changing the look of the tabs will effect whether or not screen touch will work or not.
This is the content of the first reply from the host: This is with reference to your email receive at <host deleted>. We would like to inform you that its happening with all hand devices (mobiles and tablets). Because there is a lot of restrictions in the hand devices. And also some of the features are not working. So your question is valid.