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T-Mobile Credit Limit

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T-Mobile Credit Limit

My daughter has recently received a shock in the form of a £240 bill for her mobile phone which includes over £200 of call charges outside her 900 free minutes.
I know it's very unusual for a young woman to make so many calls but this is her first overrun.
I found this..
Quote
We set a credit limit on all accounts as a safety net to ensure you can use your mobile without running up a big bill that you're not expecting. If you've received a text message from us letting you know that you've exceeded your credit limit or that your account is approaching its credit limit, the best thing to do is make a payment online in My T-Mobile as it will register instantly on your account. To help improve your credit limit, pay your bill on time each month. The easiest way to do this is to set up Direct Debit .

Well she always pays her bill on time and has evidently 'improved her credit limit' but for who's benefit I might ask?
Looking on T-Mobile's site it appears from other people's examples that her credit limit could be something like £500 Shocked
I've no idea what my 'credit limit' is but rarely use a third of my free minutes.
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9 REPLIES
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Re: T-Mobile Credit Limit

How does one find out about the credit limit?
There seems to be no indication on their website.
I have 600 free minutes and have used around 8 mins for each of the last few months.

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Re: T-Mobile Credit Limit

Snap!!
When my phone was upgraded recently, my provider tried to get me onto a more expensive tariff with a greater "free minutes" limit.
We ended up with me taking a cheaper tariff by reducing my "free minutes" and other "features" the sales person was not happy.
Experience; is something you gain, just after you needed it most.

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Re: T-Mobile Credit Limit

Quote from: Mav
How does one find out about the credit limit?

From what I read the only ways seem to be either phoning support on 150 (Philippines?) and asking the question or contacting the Twitter team on http://twitter.com/TMobileUKhelp Undecided
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Re: T-Mobile Credit Limit

Twittered T-Mobile and finally got a response.
Quote
Your current credit limit is: £550.
 Shocked
Now if I hit my limit that's what I would call
Quote from: Strat
a big bill that you're not expecting.
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Re: T-Mobile Credit Limit

It takes me ages to reach my credit limit, and I only put £10 on it ...... usually lasts me for about 3 or 4 months..... Cheesy

providing the missus doesn`t use my phone  Roll eyes
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Re: T-Mobile Credit Limit

Extravagant so and so - my £10 lasts over a year  Grin
nadger
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Re: T-Mobile Credit Limit

I'm purely on payg ( Virgin) so credit limits don't apply.
On spare phone I had a £5 sim card 6 years ago and still have £2.70 left  Smiley
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Re: T-Mobile Credit Limit

Quote from: nadger
I'm purely on payg so credit limits don't apply.
I had a £5 sim card 6 years ago and still have £2.70 left  Smiley

Erm...... Contradiction in terms here !!!    Roll eyes
You get "credit" when you put money on the PAYG....... and then when you have used up that amount..... you have reached your "credit limit".....
and you have stated  that your 6 yr old card still has "£2.70 CREDIT left  ! ! !
Cheesy Cheesy Cheesy Grin
randpwar
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Re: T-Mobile Credit Limit

Have other mobile phone companies adopted the same policy of allowing a ‘credit limit’ to be established where payment is made regularly (if I’m reading this thread correctly)?
We’ve fairly recently set our lad up with a Tesco phone account (think they use the O2 network) whereby he gets 250 minutes, 5000 texts and 500mb per month (for £7.50 pm I went on to the same deal!). We were able to set his account up so that if he reaches these limits (obviously more likely on the minutes and data) then he has to wait for his next monthly allowance and couldn’t continue to use minutes or data; therefore no credit. As it happens he uses less than me and nowhere near the capped limit but I’m just a bit worried that this ‘up to the limit only’ bit could be breached by them allowing a credit limit