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Support by Skype phone

Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Support by Skype phone

Why not offer Support by Skype phone for example for customers ?   Wink
7 REPLIES
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: Support by Skype phone

Because Skype is crap, closed source, and not interoperable with any other SIP or VoiP provider.
This means hooking it into Plusnet's phone system is impossible
Which means to be able to use it, you would need to have a copy on several machines in the CSC, with no queueing, automated attendants ('Press 1 for support' etc)
So, it isn't gonna happen with Skype.
B.
Community Veteran
Posts: 4,729
Registered: 04-04-2007

Re: Support by Skype phone

Any Skype `customer` can just dial the PlusNet support number using Skype Skype. If that is how they prefer to make phone calls.
Chilly
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: Support by Skype phone

So watt VoiP provider is able to relay VoiP with any other provider ?
paulby
Grafter
Posts: 1,619
Registered: 26-07-2007

Re: Support by Skype phone

SIP providers can relay VoIP to VoIP.
These include PlusNet, Draytel, Vonage, SipGate, VoIPCheap, etc.
The providers PlusNet peers with are in this post.
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: Support by Skype phone

Wouldn't it be nice if all VoIP providers would let customers talk to each other!  Wink
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Support by Skype phone

They do.  You just have to pay for it.  Wink
Simon_M
Grafter
Posts: 684
Registered: 05-04-2007

Re: Support by Skype phone

So long as you know their SIP address & you are calling from a SIP address, then you should be able to call them free of call charges.
Naturally, providers don't tend to make that ever so obvious.  Sad
There are some that go to considerable lengths to block it.
Call charges should normally only be levied when the call is routed over the PSTN network. Some providers will try & enforce a route that includes a PSTN leg so that they can then charge.