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South East Water - closing account

Community Veteran
Posts: 26,377
Thanks: 632
Fixes: 8
Registered: 10-04-2007

South East Water - closing account

I hate it when they do things like this!
I've moved out of their area. I was paying by direct debit so they have my bank details. Because I'd recently had a water meter installed the account was considerably in credit. I've had a bill labelled "Closing Account" and I was wondering how long it was going to take for them to give me the money.
Today I ring up. Because the credit is over £100 the advisor couldn't issue a cheque, instead they have to send me a form for me to apply for the credit. Why couldn't they tell me this when they issued the final account?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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