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Santander - maybe not all bad!

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Posts: 16,562
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Registered: 06-04-2007

Santander - maybe not all bad!

I closed all my accounts with them several years ago as the service had become appalling.
Anyway, recently I went in to get a replacement savings book for my mum's account as she had lost it. When I got home I noticed my late father was still on it so set about trying to get his name removed. Both mum and I had gone to the branch to close several accounts and definitely took the Death Certificate with us yet Santander had no record of it. After going round in circles I wrote a letter to them which was posted Saturday.
I have just received a call where the agent had already checked the records to prove there was Death Certificate and had removed my father's name from the account. A bouquet of flowers is being sent as I type this as way of apology to my mother.
Now that's a quick response and good resolution Smiley

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