Reward or no Reward that is my question

[#1]

I recently nominated a family member to join Plusnet broadband.

During the process they were asked for my details in order for me to receive a reward. Now they have been with Plusnet Broadband for a while I was expecting some contact re my reward, but nothing forthcoming not even an acknowledgement.

Has anyone else had such issues, if so how did you rectify them ?

Thanks !

[#2]

@Stu2 How long is it since you introduced them? Have they paid their second invoice yet?

From memory when I introduced my sister, once she had paid the second, I received a notification that £x.xx would be deducted from my monthly charge for as long as she was a customer - the figure depends on the product(s) they have.

You can check the status by clicking on the 'Refer a Friend' link at the bottom of your Member Centre.