cancel
Showing results for 
Search instead for 
Did you mean: 

Response time to questions

Community Veteran
Posts: 7,917
Thanks: 596
Fixes: 8
Registered: 02-08-2007

Response time to questions

The following question was posted in Your Feedback on Friday.....
It's not urgent but how long (on average) does it take for a question to be responded to ?
The following question ref, Question #39783080 was posted at 15.22 pm Friday and is still awaiting an answer at 15.42 Monday.
I am sure that at one time Plusnet responded to questions within a 6 hour period.
Yes I Know the average waiting time is around 24 hours but the above is up to 72.
What happens if it is not responded to within 7 days is it automatically closed ?
Be interested to hear other peoples experience.
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Response time to questions

Quote
What happens if it is not responded to within 7 days is it automatically closed ?

Nope, the ticket will stay open with us until it's replied to. They only automatically close after 14 days once they are back with the customer.

Hope you don't mind me being blunt, but why do we need another thread on this subject when there are many already?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 7,917
Thanks: 596
Fixes: 8
Registered: 02-08-2007

Re: Response time to questions

Chris,
You are quite correct there are far to many !
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Response time to questions

My is that Gaelic Sarky? Cool Cool