Quick response from ASUS

Mav · ‎06-04-2007

Posted question at 17:59 using their support form yesterday evening and received a reply at 13:05 this afternoon. Their automated email said 'Up to 48 hours'.
The response answered my query and offered a lot more info.
Well done ASUS

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

AndyH · ‎27-10-2012

Did it come from the UK or Asia? I've found their support really good, I worked with them resolving one or two firmware issues before.

Mav · ‎06-04-2007

The IP was from Japan and the English was excellent - better than many responses one gets from a UK support centre

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

w23 · ‎08-01-2008

I generally like ASUS products but I've never yet needed support, good to hear it lives up to expectations.

Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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artmo · ‎12-08-2007

That's very good service. I emailed easyjet this afternoon and had a reply within an hour. I have to say that's unusual for them as they normally take a few days.