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Quick response from ASUS

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Moderator
Posts: 16,571
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Registered: 06-04-2007

Quick response from ASUS

Posted question at 17:59 using their support form yesterday evening and received a reply at 13:05 this afternoon. Their automated email said 'Up to 48 hours'.
The response answered my query and offered a lot more info.
Well done ASUS Smiley

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

4 REPLIES
Community Veteran
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Registered: 27-10-2012

Re: Quick response from ASUS

Did it come from the UK or Asia? I've found their support really good, I worked with them resolving one or two firmware issues before.
Moderator
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Posts: 16,571
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Fixes: 125
Registered: 06-04-2007

Re: Quick response from ASUS

The IP was from Japan and the English was excellent - better than many responses one gets from a UK support centre Roll eyes

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Quick response from ASUS

I generally like ASUS products but I've never yet needed support, good to hear it lives up to expectations.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Veteran
Posts: 18,551
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Registered: 12-08-2007

Re: Quick response from ASUS

That's very good service. I emailed easyjet this afternoon and had a reply within an hour. I have to say that's unusual for them as they normally take a few days.