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Queen's Speech Broadband Announcement

danludlow
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Queen's Speech Broadband Announcement

I welcome the Government's proposal to make access to 10Mbps broadband a right, and also compensation for loss of service. In essence though, they are proposals, not yet law, and may never be law judging by the governments record of talking big, delivering small.

If this becomes law, what of Broadband services in the future? I assume that these are not ambitious proposals risking large sums of public cash, more a prod to BT that it can keep Openreach but only if it works its socks off?

Compensation for service loss will impinge all suppliers and again pressure Openreach. Presumably this will kick in after a day and not say 6 hours, but we'll have to see.

I can't see broadband getting cheaper in the medium term, any extra cost will need to be recovered, but it's a pointer as to the direction government expects the industry to be heading. A wake-up call perhaps?

Whether it becomes law, or is simply a headline for today's newspapers.

 

 

 

 

14 REPLIES
rongtw
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Re: Queen's Speech Broadband Announcement

Compensation for service loss is a good idea , it may get the ISP,s to kick BTO into action !!!

If ISP have to pay compensation to customers , then they would in turn claim it from BTO Wink

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Re: Queen's Speech Broadband Announcement

Don't plusnet already get compensation from BT in certain cases?

 

They just don't pass it on to their customers.

 

Plusnet Staff
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Re: Queen's Speech Broadband Announcement

We already refund for downtime during faults.

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 Chris Parr
 Plusnet Staff
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Re: Queen's Speech Broadband Announcement

I understood that you don't pass on the full amount that BT refund to you.

 

Or am I wrong?

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Re: Queen's Speech Broadband Announcement

Just a bit of spin to give the impression they are going to do something about it due to all the complaints from the public about a range of broadband issues, including some remote areas with slow or no broadband.

At least one village, I think it was Aston, did most of the work themselves to get a fibre cable in place after BT said it was too expensive.

Perhaps that will be the route BT will take, yes you can have fibre broadband but you will have to pay £ x,000 to get the cable laid ?

Superuser
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Re: Queen's Speech Broadband Announcement


billnotben wrote:

I understood that you don't pass on the full amount that BT refund to you.

 

Or am I wrong?


If you are referring to a no show by OR , you are correct
You would get nothing for the missed apportionment unless you raised a complaint  

OR would pay the ISP £45 per missed visit if my memory is correct , (could be more now)
OR used to publish this info online , but was taken down a while ago 

A couple of years a go i had a few missed appointments, when raising a complaint , i would be offered £25 compensation.
I would provide a link to the document, and if by magic it would increase to the amount PN got from OR for the missed appoinment

Regards
Mike

Mike
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Re: Queen's Speech Broadband Announcement

Yes I remember reading that probably on the old forum.

 

And thinking not exactly an incentive for plusnet to push for a better service for the end customer when that same poor service is a nice little earner for them.

 

christmas
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Re: Queen's Speech Broadband Announcement

Just a thought....with computer manufacturers and software providers (such as Microsoft) making it almost impossible to run a computer without broadband should there be a levy placed on those companies to fund the expansion and improvement of Broadband?  

 

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Re: Queen's Speech Broadband Announcement

As sensible as that sounds, it's a shame that nothing would ever come of it.

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Re: Queen's Speech Broadband Announcement


danludlow wrote:

I welcome the Government's proposal to make access to 10Mbps broadband a right,


Be interesting to know what % of the country currently has > 10Mbps

Community Veteran
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Re: Queen's Speech Broadband Announcement

I suppose that will depend how it's quoted.

 

I imagine by population quite high but the reverse by area,

 

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Re: Queen's Speech Broadband Announcement

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Re: Queen's Speech Broadband Announcement


journeys wrote:

Be interesting to know what % of the country currently has > 10Mbps


As of today, that figure is 100% - 4.6% = 95.4% according to https://labs.thinkbroadband.com/local/

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Re: Queen's Speech Broadband Announcement

What is needed is a significant penalty for down time, not a refund. This would focus the minds of the suppliers.

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