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Purveyors of dubious practises

arjay
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Registered: ‎14-12-2016

Purveyors of dubious practises

Quote

“”Email address charges branded 'daylight robbery'

By Dan Whitworth

Money Box reporter

TalkTalk charges £5 a month and BT charges £7.50 a month if customers switch providers but want to keep using their email addresses as before.

Virgin deletes those it gives to customers 90 days after they leave, but Sky lets people keep theirs for free.

It's a similar story for Wendy *****, from ******* in Surrey, who's been charged £160 since leaving BT for another provider two years ago.

"It started at £5 per month when we switched in January 2018. They increased that to £7.50 per month in October 2018 and we've been paying that since then.

"I think it's basically daylight robbery and it doesn't help incentivise people to switch provider.

"If you're switching to save money, but then you suddenly find that you're going to have to pay to keep your email address so you don't have the inconvenience of changing everything that's linked to your email address and it's going to cost you up to £7.50 per month, then those savings disappear””

End Quote

Yet another reprehensible practice for providers to screw their subscribers and cause more problems for the vulnerable

Not only are they scraping the barrel but also looking underneath it to come up with every devious trick they can

There are email addresses you can get that don’t depend on any provider and I can’t understand why people don’t use them in preference to provider tied email addresses

 

4 REPLIES 4
jab1
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Re: Purveyors of dubious practises

@arjay Although I can understand your initial thoughts on this, it is worth noting that, IMHO, this is a slightly biased report which has not been researched properly - an increasing tendency on the media.

It fails to mention that it costs the ISP to source the capacity for these 'non-customer' email accounts - not that much, I grant you, but it still costs.

I can also understand, but don't agree with, the comments of the person quoted, it IS a pain advising all your contacts of an address switch, but it can be done. For your personal contacts, a 'group' email, or emails, if you have a really long list and for banks/energy/w.h.y there is the option to change your address within your account (in 99% of cases) and for the odd one that doesn't allow this, you just create a new account, if you need to buy from them again. A friend of mine has recently done this, not because of switching providers, but she was getting excessive spam to her 'shopping' address and decided to move from her ISP to Gmail.

It is worth noting PN do not (currently) charge for an email only account if you switch.

As you say - there are 'free-standing' email platforms, but as these are web-based, they don't suit everyone - I have three, but they are only used when I don't expect to have a continuous 'relationship' with the recipient, and don't want bombarding with 'offers' from them in the future.

John
dvorak
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Re: Purveyors of dubious practises

A more balanced view perhaps https://www.thinkbroadband.com/news/8672-ofcom-considering-stepping-in-to-fix-unfair-isp-email-deals...

Running an email server isn’t free.
costs when compared with commercial ones aren’t horrendous
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jab1
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Re: Purveyors of dubious practises

@dvorak Thanks for that link - eminently more sensible than the BBC clickbait.

John
Jonpe
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Re: Purveyors of dubious practises

It was one of the reasons I took so long to switch, and I made sure I'd set up free e-mail accounts before I switched in case of problems.  When I tried to use the same name (the bit before the @), I was told it wasn't available.  Was that coincidence or does 'the system' check that e.g. xsluitprs@yahoo.com exists and won't allow it to be used as xsluitprs@btinternet.com?

As far as I know my old e-mail accounts still work but one e-mail sent to one of them by my neighbour downstairs took several days to reach me. 😀