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Plusnet on ITV news this evening

Jonpe
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Plusnet on ITV news this evening

A brief clip of (a very quiet) Plusnet on ITV news this evening.  PN starts at 0:45.

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Re: Plusnet on ITV news this evening

According to the spokesman - one third in the office and two thirds WFH, and no mention of staff shortage due to Covid or self isolation.

So why is the forum full of customers saying they can't get through on the phones?


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Jonpe
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Re: Plusnet on ITV news this evening

He is the marketing director so of course he won't say that on national TV.

shutter
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Re: Plusnet on ITV news this evening

It`s all in the "key words" that he spoke at the end of the interview.....

"........ and we don`t see that changing, actually.... " 

Baldrick1
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Re: Plusnet on ITV news this evening

The message that I get is that Plusnet are entirely satisfied with the level of customer support that they are providing. It seems that the employees choose whether they go into the office and it's just tough if customer support suffers as a result. Oh, and we're not expecting that there will be any improvement in the forseeable future.

Is this part of a BT grand plan to just let Plusnet wither away? 

Minivanman
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Re: Plusnet on ITV news this evening

Like office workers everywhere and even within such places as the teaching profession, they are going to have to be dragged back screaming to the workplace all the time they are being paid a full wage whilst being sat 'working' from home. 

A recently promoted female police sergeant we know with health issues has not attended her station for months - and is absolutely loving her job at the moment... and who can blame her. 

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Re: Plusnet on ITV news this evening

And to think, for many years workers have blamed those on benefits for being work shy!

Now the tables have turned and workers are proving to be the work shy instead!

Didn't see that one coming..
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gleneagles
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Re: Plusnet on ITV news this evening

And the longer you are away from the workplace the harder it will be to return....

Equally the saving on travel costs and time when working from home is an additional reason not to return.

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Strat
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Re: Plusnet on ITV news this evening

I'm a qualified welder so working from home would have been 'interesting' to say the least.

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Mook
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Re: Plusnet on ITV news this evening

I have had the privilege of working from home for over 15 years now and in that time I'm lucky if I've been to HQ more than a couple of dozen times.

However when working from home being productive requires you to take a highly disciplined approach to yourself, your time management and the task at hand. It's all too easy to migrate away from the desk when you know you're not being watched.

shutter
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Re: Plusnet on ITV news this evening


@Strat wrote:

I'm a qualified welder so working from home would have been 'interesting' to say the least.


Got a garage ?   get jobs brought to you  ! ! ! ...

RobPN
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Re: Plusnet on ITV news this evening

@shutter 

People doing that sort of stuff from domestic garages can be a source of annoyance to neighbours, apart from planning permission probably being required.

Baldrick1
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Re: Plusnet on ITV news this evening


@Mook wrote:

However when working from home being productive requires you to take a highly disciplined approach to yourself, your time management and the task at hand. It's all too easy to migrate away from the desk when you know you're not being watched.


I can't disagree with you. Before I retired I worked at home some time. To be honest I was more productive as I was interested in what I was doing and could get on with it undisturbed apart from being brought the odd cuppa from my other half.

However reading posts on this forum regarding the almost none existent customer services, apart from the new customer sign up department, indicates to me that for Plusnet this is simply not working.

What really get's me is that there is apparently no plan on how to manage the business during this pandemic despite this going on since the spring. There is so much that could be done to make things run smoother but all there appears to be coming out of Plusnet is a complacent shrug of the shoulders and the statement that things will not improve in the near future.

I assume that this is the exciting future that is in store with the integration of Plusnet into the BT Retail business. A rudderless ship left to drift into oblivion.

Minivanman
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Re: Plusnet on ITV news this evening

@RobPN 

Seeing far more of that sort of thing,and by far the worst are those repairing cars. 

One not that far from us who uses the actual road on which to park and repair cars with often three or four on the go at the same time - plus the guy seems to own the land opposite that looks like a junk yard. Really sad to see it in a residential area as with a couple of others notn far removed that sell cars half dozen at a time parked up complete with those 'for sale' stickers over them. 

How they get away with in what are after all as said are residential areas is beyond me. 

All for cottage industries, in fact this area was well known for home spinning and the like but when it impacts on the visusl such as those cars, well that really is sad to see, literally. 


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RobPN
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Re: Plusnet on ITV news this evening

@Minivanman 

It might be worth checking whether the cars being repaired or for sale which are parked on the road are taxed, insured, MOT'd  Wink

Check if a vehicle is taxed - GOV.UK

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Check if a vehicle is insured