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Plusnet Fined £880,000 by Ofcom for Wrongful Billing

Mars2050
Rising Star
Posts: 100
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Registered: 03-11-2016

Plusnet Fined £880,000 by Ofcom for Wrongful Billing

Internet provider Plusnet has today been hit by a fine of £880,000 after the national UK telecoms regulator ruled that they had incorrectly billed 1,025 ex-customers for landline and broadband services, which occurred between 26th May 2011 and 3rd September 2015.

http://www.ispreview.co.uk/index.php/2017/03/broadband-isp-plusnet-fined-880000-ofcom-wrongful-billi...

 

See, you cant even trust Plusnet not to charge you, for services that you are not using. Now expect your broadband prices to rise very soon.

That dedicated network costs a lot to run BTW, so plusnet customers really will pay for it, after being fined.

PN really will do us proud.Wink

 

3 REPLIES
Jonpe
Aspiring Champion
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Registered: 05-09-2016

Re: Plusnet Fined £880,000 by Ofcom for Wrongful Billing

The mod will soon lock this thread in favour of this one https://community.plus.net/t5/Plusnet-Feedback/Plusnet-fined-for-billing-ex-customers/td-p/1425515 (which should probably be moved to My Account/Billing)

Minivanman
Seasoned Hero
Posts: 6,016
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Registered: 04-11-2014

Re: Plusnet Fined £880,000 by Ofcom for Wrongful Billing

Well from what I read PlusNet reported themselves over this, but inexcusable all the same. 

I know where I am, I've been lost here before.
Moderator
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Re: Plusnet Fined £880,000 by Ofcom for Wrongful Billing

Moderator's note by Mike (Mav)

Locked in favour of https://community.plus.net/t5/Plusnet-Feedback/Plusnet-fined-for-billing-ex-customers/td-p/1425515

Forum Moderator and Customer
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