PlusNet now doing 12 year contracts!
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- PlusNet now doing 12 year contracts!
PlusNet now doing 12 year contracts!
PlusNet now doing 12 year contracts!
21-08-2010 12:43 PM
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Quote EU called regarding problems connecting to the internet.
Advised that he is getting sync but no internet light.
He is going to try with a different router to see if the router is faulty with the test logins and contact us back accordingly.
EU has already said he is happy to pay the £4.99 pnp for a replacement router and another 12 year contract.
Kind regards,
That seems an awful long time


Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: PlusNet now doing 12 year contracts!
Re: PlusNet now doing 12 year contracts!
21-08-2010 12:46 PM
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Re: PlusNet now doing 12 year contracts!
Re: PlusNet now doing 12 year contracts!
21-08-2010 1:13 PM
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Re: PlusNet now doing 12 year contracts!
Re: PlusNet now doing 12 year contracts!
21-08-2010 4:43 PM
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PlusNet seems to have gone from no contracts, to 18 month contracts, back to no contracts and now to 12 month ones.
Though before I moan again, at least the contracts are optional this time

I've changed our product and got a 12 month one which my parents were happy with.
Apart from waiting weeks and having to send a ticket for the router to be dispatched, the change has been fine.
Re: PlusNet now doing 12 year contracts!
Re: PlusNet now doing 12 year contracts!
28-08-2010 3:08 PM
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The 4.99 is delivery, the charge is deffered as long as they take the 12 month contract

They do a no contract option still, but you pay for the router.
Re: PlusNet now doing 12 year contracts!
Re: PlusNet now doing 12 year contracts!
29-08-2010 6:46 PM
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No mention of deferred charges.
So cancelling early wouldn't mean paying the cost of the router, it would mean paying x number of months till August 2011.
Re: PlusNet now doing 12 year contracts!
Re: PlusNet now doing 12 year contracts!
29-08-2010 6:52 PM
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Re: PlusNet now doing 12 year contracts!
Re: PlusNet now doing 12 year contracts!
29-08-2010 7:02 PM
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I appreciate the deferred charges policy is not straightforward to advertise in layman’s terms, but if it still applies then it seems strange to advertise it in a manner which is less favourable to the customer than it actually is.
Re: PlusNet now doing 12 year contracts!
Re: PlusNet now doing 12 year contracts!
29-08-2010 7:18 PM
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Re: PlusNet now doing 12 year contracts!
Re: PlusNet now doing 12 year contracts!
29-08-2010 7:21 PM
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Total redemption of referral token (6354672) earned from new_signup -£0.21 -£0.04 -£0.25
1 Total redemption of referral token (6379374) earned from workplace - manual association -£0.21 -£0.04 -£0.25
one monthly one yearly
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