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PlusNet Service improvements

Community Veteran
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Registered: 21-03-2011

PlusNet Service improvements

I've just seen an announcement hidden away in the the Fin Tech News. Andy Baker has been lurking on this forum and is greatly concerned by our comments about service quality and responsiveness. He's met with his OpenReach counterpart and agreed the following course of action:

  • Customers who suffer an OpenReach Engineer "No Show" will receive £100 compensation for each incident

  • Customers will be given appointment slots timed to 1 hour accuracy, so you won't have to wait in all day.

  • PlusNet subscribers will be allocated a named Account Manager who will monitor service levels

  • A programme of free migration to FTTP will commence today for the first 500 customers who register interest on here.

Now Zen, but a +Net residue.
11 REPLIES
Community Veteran
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Registered: 24-10-2013

Re: PlusNet Service improvements

what a poor attempt
Community Veteran
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Re: PlusNet Service improvements

Confusedicuss says "it is easier to break a glass vase than it is to make one".
Now Zen, but a +Net residue.
Community Veteran
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Re: PlusNet Service improvements

Point number 1.... and about time too.... customers have to pay if they are not available when the "engineer" calls, so why not have reciprocal arrangements.... shame its not on the same level.
Point number 2 ....Again... about time... lets hope the "engineer" can stick to them
Point number 3.... A bit "wishy washy"... all that the named manager has to do is to "monitor" .... service levels....  nothing about getting problems sorted...
Point number 4.... What a load of  ......  (              )                    ( fill in the blank yourself)  not a great incentive.... but "hey ho"... looks good on paper...    (* Why only 500 ?  surely PN has more customers than that, that can transfer  ? ? ? ? 
Superuser
Superuser
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Re: PlusNet Service improvements

To far fetched to be true = April fools joke  Cheesy
regards
Mike
Mike
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Re: PlusNet Service improvements

Quote from: shutter
Point number 1.... and about time too.... customers have to pay if they are not available when the "engineer" calls, so why not have reciprocal arrangements.... shame its not on the same level.
Point number 2 ....Again... about time... lets hope the "engineer" can stick to them
Point number 3.... A bit "wishy washy"... all that the named manager has to do is to "monitor" .... service levels....  nothing about getting problems sorted...
Point number 4.... What a load of  ......   (               )                    ( fill in the blank yourself)   not a great incentive.... but "hey ho"... looks good on paper...    (* Why only 500 ?  surely PN has more customers than that, that can transfer  ? ? ? ? 


whoooshHuh?
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Re: PlusNet Service improvements

Quote from: chenks76
whoooshHuh?

That is on the assumption that the response itself isn't a joke!
rongtw
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Re: PlusNet Service improvements

Andy Baker ,,concerned by our comments about service quality and responsiveness,,,,,,,,,,,,,,,,,, WTH  definately a April fools day remark
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Community Veteran
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Re: PlusNet Service improvements

Quote from: Mook
That is on the assumption that the response itself isn't a joke!

as it came from shutter then it's unlikely to be a joke  Crazy
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Re: PlusNet Service improvements

@chenks76 


















Gotcha !    Grin Grin Grin
Community Veteran
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Re: PlusNet Service improvements

i'm sceptical.
Community Veteran
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Re: PlusNet Service improvements

So when are you going to update your profile name  Grin