PN research

[#1]

Just received a Email from PN , inviting me to a 2 hour meeting about the PN experience , and for my input they give me £50
anyone else invited

[#2]

If it is the type of focus group where several people meet in a room with a facilitator it is worth going along just for the fun of it. Don't forget the money is taxable.
The trouble with this approach is it tends to be structured to give answers which align with those expected by the client organisation. It is classic MBA style of management techniques when an organisation perceives its customers don't like it.  It would be cheaper if senior managers participated in this forum!

[#3]

I haven`t been invited............................... 
I wonder why.......... !
As "AlaricAdair" says.... it would be cheaper if senior management read this forum..... surely there is enough "fodder" in the Feedback Forum for them to understand where they have been, and still are, going wrong....taking some serious action on many of those problems listed, would be cheaper than commissioning another company.. ( and they don`t do it because they love plusnet)... !.. they will be charging extortionate fees, to cover their overheads, pay the participants £50 each... Plus they want a profit out of it too ...
All that money could be used to improve the customer experience, by dealing with the problems, and not by patching bits and pieces ( that soon fall apart again )  and saying "sorry" ..... " give us time and we`ll get there".....

[#4]

Quote from: shutter

I haven`t been invited...............................  I wonder why.......... ! .

Because it's in Leeds and you'd need your passport 

[#5]

And borrow or rent a Whippet 

[#6]

You would think, Plusnet being an internet company, that they could do this meeting via webcam, web-chat, or Skype !
rather than limit participants to one area where the diversity of service is likely to be limited compared to the wider demographic.

[#7]

Think i will have to attend , Leeds is only 15 mins away , not bad for £50 to see if they will listen to what i think  

[#8]

Don't forget to ask when the new billing system will be fully operational  [/coat]

[Edit]  Oh, and, why line rental has gone up by a significantly greater percentage than any other major supplier.   

[#9]

Perhaps we can use this thread to make a list of questions you (and others) could ask.

• Normalize pricing (like other ISPs) so all customers pay the same, i.e. no more high-cost/low-cost areas.


• Why don't Plusnet managers participate in discussions on this forum ?.


• When will IPv6 be implemented ?.


• When will the ticketing system be reinstated ?.


• When will Plusnet start using a better router, to reduce the number of complaints ?.


• Can the "Member Centre" be extended to allow customers control of their lines -
         eg Interleaving, Line reset, Target SNR, & traffic prioritization, and view the radius connection graph.


• Have PayPal as a payment method, for monthly billing and one-off purchases.


• SSL on IMAP/POP3/SMTP ?


• Get all Plusnet outgoing phone numbers to show caller-ID, so calls aren't dumped by anonymous call blocker !.
  
• When will the Plusnet Newsletter return ?

[#10]

£50 would cover half the train fare from here, but, I ain't invited...

[#11]

I assume there will be other meetings elsewhere in the country.

[#12]

4 venues , this is what the link gives you

[#13]

@rongtw, thanks for that. I would have liked to have attended the London event but won't be able to.

[#14]

@rongtw, If this continues, PN may be sorry they sent you an invitation, or at least sorry you brought it to the attention of this forum.

[#15]

OT but had to laugh at my observation on the questionaire part of the invitation...
'Your Current Life Stage....  Gender' 
I guess nowadays that isn't as 'fixed' as it used to be...