PN research
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PN research
18-03-2016 6:54 AM
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anyone else invited
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Re: PN research
18-03-2016 7:47 AM
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The trouble with this approach is it tends to be structured to give answers which align with those expected by the client organisation. It is classic MBA style of management techniques when an organisation perceives its customers don't like it. It would be cheaper if senior managers participated in this forum!
Re: PN research
18-03-2016 8:51 AM
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I wonder why.......... !
As "AlaricAdair" says.... it would be cheaper if senior management read this forum..... surely there is enough "fodder" in the Feedback Forum for them to understand where they have been, and still are, going wrong....taking some serious action on many of those problems listed, would be cheaper than commissioning another company.. ( and they don`t do it because they love plusnet)... !.. they will be charging extortionate fees, to cover their overheads, pay the participants £50 each... Plus they want a profit out of it too ...
All that money could be used to improve the customer experience, by dealing with the problems, and not by patching bits and pieces ( that soon fall apart again ) and saying "sorry" ..... " give us time and we`ll get there".....
Re: PN research
18-03-2016 9:13 AM
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Quote from: shutter I haven`t been invited...............................
I wonder why.......... ! .
Because it's in Leeds and you'd need your passport

Re: PN research
18-03-2016 9:24 AM
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Re: PN research
18-03-2016 9:47 AM
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rather than limit participants to one area where the diversity of service is likely to be limited compared to the wider demographic.

Vigor 130 modem, pfSense 2.4.5-p1 router, 5 WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
Re: PN research
18-03-2016 9:48 AM
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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: PN research
18-03-2016 9:56 AM
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[Edit] Oh, and, why line rental has gone up by a significantly greater percentage than any other major supplier.


At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: PN research
18-03-2016 10:11 AM
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- Normalize pricing (like other ISPs) so all customers pay the same, i.e. no more high-cost/low-cost areas.
- Why don't Plusnet managers participate in discussions on this forum ?.
- When will IPv6 be implemented ?.
- When will the ticketing system be reinstated ?.
- When will Plusnet start using a better router, to reduce the number of complaints ?.
- Can the "Member Centre" be extended to allow customers control of their lines -
eg Interleaving, Line reset, Target SNR, & traffic prioritization, and view the radius connection graph. - Have PayPal as a payment method, for monthly billing and one-off purchases.
- SSL on IMAP/POP3/SMTP ?
- Get all Plusnet outgoing phone numbers to show caller-ID, so calls aren't dumped by anonymous call blocker !.
- When will the Plusnet Newsletter return ?
Vigor 130 modem, pfSense 2.4.5-p1 router, 5 WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
Re: PN research
18-03-2016 11:03 AM
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Re: PN research
18-03-2016 11:05 AM
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Re: PN research
18-03-2016 11:12 AM
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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: PN research
18-03-2016 11:19 AM
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Re: PN research
18-03-2016 11:32 AM
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When faced with two choices, simply toss a coin. It works not because it settles the question for you. But because in that brief moment while the coin is in the air. You suddenly know what you are hoping for.
Re: PN research
18-03-2016 11:52 AM
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'Your Current Life Stage.... Gender'

I guess nowadays that isn't as 'fixed' as it used to be...
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
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