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PN complaints

Seasoned Hero
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Registered: ‎01-12-2010

PN complaints

Just read this on TBB , PN have second highest complaints , below EE and all 3 top are all owned by BT Shocked

http://www.thinkbroadband.com/news/7467-ofcom-release-broadband-complaint-data-for-q1-2016.html

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20 REPLIES 20
Seasoned Pro
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Registered: ‎04-06-2009

Re: PN complaints

Whilst I personally have always had good service, it's quite sad the way PNs service has fallen below the standard they had few years ago.

Superuser
Superuser
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Registered: ‎05-11-2008

Re: PN complaints

PN are at number 4 not 2 Smiley

1st EE

2nd BT

3rd TalkTalk

4th PN 

Mike
Aspiring Hero
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Registered: ‎21-09-2009

Re: PN complaints

Plusnet maybe "only" be the 4th worst but they still have 3 times more complaints than either Virgin or Sky who are the 5th and 6th placed ones.

Not good at all.

Community Veteran
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Registered: ‎16-02-2009

Re: PN complaints

Add another complaint to the list. Just raised it with CISAS
Superuser
Superuser
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Registered: ‎05-11-2008

Re: PN complaints

It's not good, but an improvement over Q3 2015 , so going in the right direction. 

Mike
Aspiring Hero
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Re: PN complaints

But it doesn't include ADR complaints as the article says

 

It doesn't however include complaints that have been made directly to the provider or to ADR (Alternative Dispute Resolution) schemes.

So the real complaints figure will be much higher.

 

Superuser
Superuser
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Registered: ‎05-11-2008

Re: PN complaints

So that will be the case for all of them , not just PN.

Mike
Aspiring Hero
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Registered: ‎21-09-2009

Re: PN complaints

@ITWorks

I didn't say otherwise, I was just letting @HairyMcbiker know that his complaint wouldn't affect this OFCOM count as it uses different metrics.

Superuser
Superuser
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Registered: ‎05-11-2008

Re: PN complaints

Oh i see :), thought your response was to me SmileyCheesy

Mike
Community Veteran
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Registered: ‎16-02-2009

Re: PN complaints

I was just following the PN complaints procedure. They say to raise it with CISAS not OFCOM.
Aspiring Hero
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Re: PN complaints

Stupid forum doesn't show who you are relying too so if you forget to include the name, it does make for interesting conversations Smiley , just like I've done here on purpose Wink

 

Good luck @HairyMcbiker with the complaint which you are making via the normal complaints route.

Community Veteran
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Registered: ‎02-08-2007

Re: PN complaints

Sad to be reading this kind of thing as I have always had good service from PN and I suspect some problems might be beyond their control.

The race for new customers whilst showing a good profit can lead to corners being cut and short term that might work but sadly could see the loss of some long term customers of PN whose knowledge has been of considerable value to forum members who have had various software/hardware problems or required advice on numerous other matters.

Hopefully things will improve, reputation once lost is hard to get back

Community Veteran
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Registered: ‎06-11-2007

Re: PN complaints

@gleneagles As Chris said, so many years ago now......  " Give us time.... and we`ll get there"...  Roll_eyes

Community Veteran
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Registered: ‎16-02-2009

Re: PN complaints

@shutter trouble is the goal has moved and they haven't noticed, they are headed in the WRONG direction now.