Our patient CS staff
Have just been given a computer so reformatted it and set it up for a pensioner friend. Tried to connect it up to the one port ethernet Speedtouch , no joy.
Rang CS and he patiently went through everything - ping etc but didn't think to ask about the ethernet cable (which was plugged in BTW).
In the end I said that I would put the 105 Voyager back on but she couldn't find the driver disc.
Anyway, tried a new ethernet cable and guess what? Yes, the other one was faulty and I got connected straight away with the new one.
Just occurred to me that he won't know the outcome (not sure if he is bothered) but it was all my fault - should have checked in the first place.
Although he didn't solve my problem I was impressed with how patient he was with me. They have a tough job at times and am glad that they are there, and that I can easily understand what they are saying.
Rang CS and he patiently went through everything - ping etc but didn't think to ask about the ethernet cable (which was plugged in BTW).
In the end I said that I would put the 105 Voyager back on but she couldn't find the driver disc.
Anyway, tried a new ethernet cable and guess what? Yes, the other one was faulty and I got connected straight away with the new one.
Just occurred to me that he won't know the outcome (not sure if he is bothered) but it was all my fault - should have checked in the first place.
Although he didn't solve my problem I was impressed with how patient he was with me. They have a tough job at times and am glad that they are there, and that I can easily understand what they are saying.
I have always found the CS staff at the other end of the phone to be extremely, helpful, willing and knowledgable.
A far cry, from my own experiences, from those that reply to the tickets. (is someone going to tell me it's the same people
)
A far cry, from my own experiences, from those that reply to the tickets. (is someone going to tell me it's the same people
)
But they keep changing seats.... a bit like musical chairs....
I'd say my experience is similar to Mav's actually – I don't rate the ticket support much, but on the very odd occasion I've had to phone Plusnet's support I've found them very helpful, well, aside from the one time I got through to someone who sounded like he really didn't enjoy his job. Was particularly pleased when I phoned once and the guy seemed to realise I was quite experienced with broadband, so he talked to me more on the level I'd expect on the forums than from a CSA who doesn't know me… as a result we got to the root of the issue (which ended up being Plusnet's fault 
) quicker than I'd have expected.
) quicker than I'd have expected.
I could say the the CSA thought oh heck not another stupid woman, or did you say this is Poppy and I know where you live 
Peter runs and hides
Peter runs and hides
Quote from: poppy they have a tough job at times and am glad that they are there, and that I can easily understand what they are saying.
Which should be copied and pasted into the Testimonials at the top of the forum page !
Especially the last half of the sentiment.
Would someone mind breaking my broadband for a few hours some I get to speak to one of the wonderful people 
I dread to think what's going to happen in fifty minutes from now.
It's okay. I've slowly been removing abilities from myself in the last half hour
Quote from: Jameseh I can help with this...
I said break it not just slow it down. I can't phone CSC just because it's slowed a little now can I
You just can't get the staff these days