Online support chat...
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Online support chat...
Online support chat...
02-10-2012 10:30 AM
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I shied away from them originally but now it's a preferred method of contact for many companies especially when they are either abroad or lines seems busy.
And the bonus is you can save a copy of the text for confirmation of what's been discussed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Online support chat...
Re: Online support chat...
02-10-2012 10:37 AM
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Found the support to be rather hit and miss (mainly miss) but it's far more convenient.
Re: Online support chat...
Re: Online support chat...
02-10-2012 10:41 AM
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And just used it with Seagate to confirm receipt of a HDD sent a few days ago but not yet showing as received on their site. I was told it has been received.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Online support chat...
Re: Online support chat...
02-10-2012 11:50 AM
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I must have been using a very old browser, because their site does not work with IE9 and I says it only works with up to Firefox 3..
I did contact them by email, to say it was about time they "updated" their system, and the reply was that it would be done "in the near future".... when pressed on this, the guy stated that he agreed it should have been done before now, but expected it "might" be done by the end of the year.! !

Not very good for the customer point of view........

Re: Online support chat...
Re: Online support chat...
02-10-2012 11:51 AM
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the wedding is now next week!!

Re: Online support chat...
Re: Online support chat...
02-10-2012 12:29 PM
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Quote from: shutter I must have been using a very old browser, because their site does not work with IE9 and I says it only works with up to Firefox 3..
Seagate posted a message to say that their chat is only available in Chrome, IE and Opera - FF not supported at all. I thought I'd have to enter all my details and that of the HDD again but tried copy/paste the URL into IE and it went straight into the chat.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Online support chat...
Re: Online support chat...
02-10-2012 12:50 PM
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