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Ofcom: Users can switch telecom providers without incurring penalty

TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Ofcom: Users can switch telecom providers without incurring penalty

[quote= http://www.techienews.co.uk/975091/ofcom-users-can-switch-telecom-providers-without-incurring-penalty/]Ofcom has issued a guidance under which users will be allowed to change their telecom providers who raise their prices unexpectedly without incurring any penalty.
According to the new guidance, which is aimed at securing “fairness for consumers and small business customers in respect of price rises to the core subscription price”, providers will be required to give a 30 days’ notice to its customers prior to any sort of price change. If during this 30 day period, a customer decides to switch to a new provider, they will not incur any penalty.
Customers who take out landline, mobile and broadband contracts are under the purview of this guidance. If Pay TV is bundled along with any of the above three services, it too will be part of package; however, if customers have taken out a Pay TV contract on its own, it won’t be covered.