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Ofcom Probes UK ISP PlusNet’s Customer Billing Practices

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Superuser
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Ofcom Probes UK ISP PlusNet’s Customer Billing Practices

Seems likes PN is getting an investigation.

"Budget ISP PlusNet has put itself forward to be probed by the telecoms regulator after openly admitting to Ofcom that some of their customers might have been charged for a phone and broadband service that “was not live for a period of time between 2008 and 2015“.“.

 More info here : http://www.ispreview.co.uk/index.php/2016/05/ofcom-uk-probes-plusnets-billing-practices.html

Regards

Mike

Mike
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Re: Ofcom Probes UK ISP PlusNet’s Customer Billing Practices

Clever publicity that costs them nothing. 

These days bad press is good press if you're trying to get your brand of there 

I need a new signature... i'm bored of the old one!
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Superuser
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Re: Ofcom Probes UK ISP PlusNet’s Customer Billing Practices

On the positive side it may spur Plusnet into reviewing its much delayed introduction of a new billing system.

Grin

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Re: Ofcom Probes UK ISP PlusNet’s Customer Billing Practices


@MauriceC wrote:

a new billing system.

Grin


Of course it might be new and improved just like the forum.

 

 

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Re: Ofcom Probes UK ISP PlusNet’s Customer Billing Practices

Oh yes ,, i said this before if new billing system is as good as new forum WOW !!!!! Lips_are_sealedLips_are_sealed

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Rising Star
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Re: Ofcom Probes UK ISP PlusNet’s Customer Billing Practices

Personally I've never had a billing problem in nearly 8 years with Plusnet but the thought of billing getting like what's happened to this forum is frightening.

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Re: Ofcom Probes UK ISP PlusNet’s Customer Billing Practices

Ditto.. we've not had any billing errors (other than them raising the price but disguising it in an advertising style email) but the thought of a new improved system... OMG.. not good.

Plusnets technical abilities seem to be on the slide again. They've gone from the once geek squad type to the now huge call centre type that can't seem to get anything right.

 

 

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Re: Ofcom Probes UK ISP PlusNet’s Customer Billing Practices

I've never understood why the reoccurring complaints here about bills that continue long after the customer has left plusnet.

 

And the stock answers are always the same "we will refund as soon as the payment has gone through" and the old chestnut of "it's BT's fault".

 

It was recently on the news about the US nuclear weapons force still using a 1970s computer system with 8" floppies. I wonder what size floppies plusnets floppy billing system uses?

 

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Re: Ofcom Probes UK ISP PlusNet’s Customer Billing Practices


@billnotben wrote:
I wonder what size floppies plusnets floppy billing system uses?

 


 

3.5" 880k Amiga-formatted floppies? Grin