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Now that... ....

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Community Veteran
Posts: 19,766
Thanks: 2,577
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Registered: ‎06-11-2007

Now that... ....

is what I call "customer service"

 

... and ...to plagerise a saying... Doing me proud !

 

Let me tell you a story... !

due to the way that Plusnet has moved away from the best customer service, to deliberately making it the worst.. i.e.  removing the ticket facility... and recently removing Live Chat...

so that disabled customers, like me... hard of hearing/deaf or speech impaired.

are forced to use another archaic text service.

 

I have finally decided that "enough is enough"...

I have fought the fight, but the big guns have won.... I

 

For the past 4 weeks or so, I have been in contact with a new supplier..   they use Email, for their customer service... and what a joy it is...replies come back within an hour... ( sometimes even less)...

when I mentioned about Plusnet closing Live Chat...the person responded back to me,

"that is absolutely disgusting and possibly discriminating  .... we are redoing our website at the moment, and when it is all done, there will be a Live Chat facility for customers."

so.. I have had a few queries, about minor points that I wanted clearing up.. and the emails have been flowing about 3 a week... great...

I bought another router, cos the one PN sends out is "locked" to PN.. and would not work...

(email advice when I queried the price of the new ISP`s router was to source one on Ebay...) ...

    I have had a "welcome letter" emailed to me, with the settings, etc...

not being too sure which one`s I would need, I emailed again today.. and I got a reply with the exact requirements needed....

 

with a proviso....

" If you have any problems when we go live, you can text me on my personal mobile number  070xxxxxx  ....and I will do my best to help get you going"..

 

so... it`s goodbye from me, to Plusnet..after twelve and a half years.... .

 

and Hello to my new provider as from the end of this month.

 

One who will be happy to help an old man with hearing difficulties  ....

Nice one... Eh ? ?

 

 

 

14 REPLIES 14
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Community Veteran
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Registered: ‎06-11-2014

Re: Now that... ....

An 070 number eh? Them's often used as premium-rate numbers...

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Aspiring Champion
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Registered: ‎26-01-2019

Re: Now that... ....

@shutter  Sorry to see you are leaving. Hope you will remain on the community site tho as youre wit and wisdom will be missed. Are we allowed to know who you are moving to?  Sad

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Hero
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Re: Now that... ....

I second @TTman  - if you leave the forums, we will have lost a great contributor.

John
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Community Veteran
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Registered: ‎06-11-2007

Re: Now that... ....

 


@twocvbloke wrote:

An 070 number eh? Them's often used as premium-rate numbers...


 

 

@twocvbloke   er.... not really... I made up those three numbers  !  CheesyGrinCheesy just for the story ! ..

But... yeah...he/she ... did give me their personal mobile number....  Smiley

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Grafter
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Re: Now that... ....

Removed duplicate comment

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Pro
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Re: Now that... ....

@shutter Eee lad, put wood in 'ole on't way out. Grin

 

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All Star
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Registered: ‎25-07-2007

Re: Now that... ....

@shutter  Dare we ask who you’re moving to ? As you mention “Big guns” can we assume that’s BT ?

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Community Veteran
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Registered: ‎06-11-2007

Re: Now that... ....

@Champnet   "Big guns"..... aka Plusnet .... aka B.T.

Plusnet failed me,  publicly lied to me, and many other disabled customers, when they gave up on the ticket system AND, more recently LIVE CHAT. 

I suspect it is because of a directive from BT... who will, eventually, swallow you all up, like a whale eating crill....

so.. good luck to you all.

 

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Community Veteran
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Registered: ‎01-08-2007

Re: Now that... ....

It's always been BTs plan - buy another big ISP and gradually sink it, absorb the customer base and carry on.

I'm just surprised it's taken them so long - over a decade now i think.

I need a new signature... i'm bored of the old one!
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Community Veteran
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Re: Now that... ....

@7up    aha !... but......     "Slowly........ slowly......   catchee monkee ! "

 

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Community Veteran
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Registered: ‎02-08-2007

Re: Now that... ....

Sometimes BT have special offers on for new customers, depending where you are up to on your current contract it might be worth waiting for such offers and then go for it.

Better to go at your own time and getting one of these deals instead of waiting to be moved to BT once PN goes....

The writing is clearly on the wall.

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Community Veteran
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Re: Now that... ....

@gleneagles 


Better to go at your own time

The writing is clearly on the wall.



Yup... Four weeks to go ..... Cheesy

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All Star
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Re: Now that... ....

@shutter  Enjoy. I must admit I haven't looked back - just a shame my ISP doesn't have a forum that's lively! But strange to relate, while your mileage might vary, my speeds have increased by 8Mb. Same wiring, equipment etc, just different ISP.

 

Mind you, maybe its corona led. Maybe using the router more gives you better speeds!? I never thought I'd see the day when we'd be approaching nearly 1Tb downloaded in less than a month.

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
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Community Veteran
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Registered: ‎12-08-2007

Re: Now that... ....

Sorry to see you're going @shutter  you've always been a valued member of the community. Will you still be using the forums?

.