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Nine times longer

chenks76
Community Veteran
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Registered: ‎24-10-2013

Nine times longer

8 REPLIES 8
billnotben
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Registered: ‎23-09-2010

Re: Nine times longer

Surely those quoted call waiting times have a nought missing from them.

DPH
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Registered: ‎13-04-2017

Re: Nine times longer

At least it's better than using the 'chat' service manned by people who don't want to "do you proud".

Mind you, they have a superb excuse book that I'd be proud to own...lol

rongtw
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Registered: ‎01-12-2010

Re: Nine times longer

“There has already been a marked improvement which we’re confident will continue and show in the next report.” Huh

 

How many times have we heard that from Plusnet Roll_eyes

thing first time was when they first opened the Leeds Center ,, How long ago ?

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shutter
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Registered: ‎06-11-2007

Re: Nine times longer

Well, now... isn`t that just about the icing on the cake......

 

https://community.plus.net/t5/Plusnet-Feedback/Suggestion-employ-more-staff-to-answer-tickets-and-ph...

 

Started that thread in 2009 ...  ... and the constant voice was    " give us time and we`ll get there"...

 

Well , obviously... they need a bit more time...  so ....be patient... and "We`ll get there..... "  

Jonpe
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Re: Nine times longer

Whilst I don't begrudge highly qualified and skilled customer service people a job, surely the problem with long waiting times should be tackled by making the product so good that fewer customers need to call.

jelv
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Re: Nine times longer

@shutter

Have you started drafting the post you are going to make on the 10th anniversary of starting that topic?

jelv (a.k.a Spoon Whittler)
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shutter
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Re: Nine times longer

@jelv  Original post date was 7 November 2009..  so.....

 

"Give me time... and I`ll  get there..... "

Jonpe
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Re: Nine times longer

2019 will indeed be a landmark year:  Brexit and the 10th anniversary of shutter's post.  Perhaps James, the first person to respond to it, could be invited to cut a ribbon or something if he is still around; after 21,000 posts he might be suffering severe keyboard cramp.