New members - posting account related questions here

[#1]

We could discuss all day why a minority of new users are asking for customer service in General Chat, but

It really is no big deal.  🙄

As @dvorak said:

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Just report it, we'll move it and life carries on.

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[#2]

Doesn’t bother me where customers post as it gets moved to the appropriate board...

A far greater issue is the number of people posting with billing issues, if you decide to renew your contract or a new customer it’s quite concerning that PN have still not sorted out billing issues after all this time along with the time it takes to get these issues sorted.

[#3]

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@gleneagles wrote:

Doesn’t bother me where customers post as it gets moved to the appropriate board...

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Quite so.

Of greater import is the number of posters who make it more difficult for the PN Help Team by piggy-backing on to an existing - sometimes totally unrelated - thread, often even when that thread is marked as 'fixed'. And the ones who multi- and cross-post.

As for billing issues, well, it just seems beyond belief that the My Account/Billing forum is still chocka with complaints after more than 18 months. Surely it wouldn't take as long as that to commission, test and launch a completely new system.

[#4]

Thought occured to me today that people are directed to online chat which is turned off they see chat and maybe think it's a replacement?

Anyway @7up I'm sure it's easier to use the report to moderator option than write the large and sometimes sarcastic posts.
Time to let it go.

[#5]

Where did i say i was being sarcastic?

[#6]

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@7up wrote:

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With respect, that's codswallop

This isn't 200 0r even 2010, it's now 2020. There's an entire facebook generation that's a decade old now.

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I agree,  i think it is just laziness of some of the facebook generation who are used to doing everything with the least effort and the click of a mouse or tap on a screen.  I subscribe on other forums ( car and motorbike mainly ) where you can search for keywords and find answers to most things that have been answered in the past,  and a large number of new users can't even be bothered to read FAQ or search but just start a new thread for something that has been discussed in fine detail before - and they seem to be the younger ones,  older ones who are not supposed to be so 'computer savvy' but more self reliant will do searches for them very often.  I used to reply to their posts with links to topics that answered there questions,  but I think it just encourages their laziness - so stopped doing it and just say 'this has been covered many times,  have you tried searching'.....?

On plusnet if i find posts in the wrong area I often use the 'report to moderator' function and say this is in wrong section - which normally seems to results in post being moved fairly quickly