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New Customer - Terrible Service so far! :(

Posts: 1
Registered: ‎09-05-2019

New Customer - Terrible Service so far! :(

Check out my first Support Experience!

General Info

Chat start time  Thu, 9 May 2019 14:19:49 GMT Chat end time  Thu, 9 May 2019 14:25:03 GMT Duration (actual chatting time)  00:05:14 Operator  Jake



Chat Transcript

Info: Thank you for choosing to chat with us. 

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Info: You are now chatting with Jake.
Refund for money taken: Hi

Good afternoon, I'm Jake. How can I help?

Refund for money taken: I attempted to sign up for a mobile sim deal, but there was a website error or something. But plus net took payment twice for it.. I'd like it it reversed please.

Can I take your post code please so I can check the status of the order?

Refund for money taken: ****** (Edited)
Refund for money taken: I don't want it now though..

Can you confirm your full name and first line of address please?

Refund for money taken: Doug Hall
Refund for money taken: 11**  ******* Road

Unfortunately I can see some of the details provided don't quite match and/or are missing, could you reconfirm any incorrect or missing details please?

Refund for money taken: ?Huh
Refund for money taken: That's my name and that's where I live.

Unfortunately I can't pass you on security today. Please check the details provided. I do have to close this chat now. Take care.

Info: Thank you for chatting with us.

And they still have my money....

Community Veteran
Posts: 558
Thanks: 57
Fixes: 4
Registered: ‎26-09-2015

Re: New Customer - Terrible Service so far! :(

Taken by Direct Debit?  If so then your bank can reverse the payment.