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New Customer - Terrible Service so far! :(

doughall2019
Newbie
Posts: 1
Registered: ‎09-05-2019

New Customer - Terrible Service so far! :(

Check out my first Support Experience!

General Info

Chat start time  Thu, 9 May 2019 14:19:49 GMT Chat end time  Thu, 9 May 2019 14:25:03 GMT Duration (actual chatting time)  00:05:14 Operator  Jake

 

 

Chat Transcript

Info: Thank you for choosing to chat with us. 

Please do not navigate away from this page or connection may be lost.

Chat sessions may be recorded for training and business improvement purposes. For full details on how we use your personal information see our Privacy Policy

Info: You are now chatting with Jake.
Refund for money taken: Hi
Jake: 

Good afternoon, I'm Jake. How can I help?

 
Refund for money taken: I attempted to sign up for a mobile sim deal, but there was a website error or something. But plus net took payment twice for it.. I'd like it it reversed please.
Jake: 

Can I take your post code please so I can check the status of the order?

 
Refund for money taken: ****** (Edited)
Refund for money taken: I don't want it now though..
Jake: 

Can you confirm your full name and first line of address please?

 
Refund for money taken: Doug Hall
Refund for money taken: 11**  ******* Road
Jake: 

Unfortunately I can see some of the details provided don't quite match and/or are missing, could you reconfirm any incorrect or missing details please?

 
Refund for money taken: ?Huh
Refund for money taken: That's my name and that's where I live.
Jake: 

Unfortunately I can't pass you on security today. Please check the details provided. I do have to close this chat now. Take care.

 
Info: Thank you for chatting with us.


And they still have my money....

1 REPLY 1
aesmith
Community Veteran
Posts: 558
Thanks: 57
Fixes: 4
Registered: ‎26-09-2015

Re: New Customer - Terrible Service so far! :(

Taken by Direct Debit?  If so then your bank can reverse the payment.