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Misleading advert...

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Misleading advert...

Last week I received an email from Staples regarding 2 A3 canvas prints usually £35 each but £30 for both. I think £35 is a bit steep for 1 but £30 for two is good. My daughter wanted to do a couple of canvas prints for her mum so I took her to a local Staples yesterday.
She gave me the receipt afterwards which showed the original price of £21 each with a £12 discount for both. Although she never paid more that the £30 as advertised, so no further out of pocket, the bargain is not as good as what the advertisement led you to believe it would be. Would you complain to Staples or even report this to Trading Standards or just let it go?

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11 REPLIES
Community Veteran
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Registered: 27-10-2012

Re: Misleading advert...

Do you have the small print (there is a 1 next to the price)?
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Re: Misleading advert...

Yes, simply states it's an in-store offer only.
Quote
1. A3 Canvas Prints, 2 for £30 inc VAT, valid in store only.

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Community Veteran
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Re: Misleading advert...

Complain to the store and then the ASA.
There are clear and defined rules on discounting items and how long they should have been at their normal price before being discounted etc. Too many retailers break the rules - you think you are getting a good deal, but it's more a case of trying to trick you with marketing and 'full prices' which were only in place for a very very short time.
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Re: Misleading advert...

It's a good price, and I'm looking for some canvases BUT I won't go there!  I will not support con artists. Angry
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Re: Misleading advert...

Last year I ordered a customized size canvas from here. I ordered on a Sunday evening and the print was delivered two days later. Great quality and service.

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NorthEasterner
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Re: Misleading advert...

You were sold canvas A3 print for £21 each
Did you order 2? If so that would come to £42 then with £12 discount that comes to £30 as advertised.
I don't see any problem, its just how their till system works probably.
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Re: Misleading advert...

Yes I did buy two for £30 but my issue is that the receipt states the original price as £42 for the pair and not £70 as claimed in the advert.
So, although I have not paid any more than what was expected the bargain doesn't seem so good and I feel that I have been mislead. There was nothing in store to show the true price of the canvases being at £21 just the adverts in the email that states:
Quote
Normally £35 each

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NorthEasterner
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Re: Misleading advert...

You got them for £30
Why are you complaining?  Cheesy
It makes no sense, its just a little error.  Maybe one is web and other is store price.
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Re: Misleading advert...

It's an in-store offer only as stated in the pic in the OP.
I simply do not like being mislead by anyone.
But I have too many other things going on right now to argue with/complain to them over it. So they will simply not get my custom again Angry

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nanotm
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Re: Misleading advert...

they mixed up there prices is all, in store price is £21 but online price is normally £35.
so yes they could be misleading people but at the same time they are doing the deal price as advertised, its rather a tricky one and could be put down to a miss print rather similar to the dodgy email LaSenza sent out last week advertising "Lux Panites" they sent out an email with the correct spelling and adjusted there webpage within 30 mins but the damage was already done Smiley (it was supposed to say "Lux Panties")
just because your paranoid doesn't mean they aren't out to get you
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Re: Misleading advert...

You could be right although I did receive two emails a week apart both offering the same discount so plenty of time to put things right.
Either way as we're not out of pocket no point taking it further.
Too many other more important things and issues to deal with Roll eyes

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