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Is this one way of reducing speed complaints

Community Veteran
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Registered: ‎15-06-2007

Is this one way of reducing speed complaints

https://www.ispreview.co.uk/index.php/2018/02/vodafone-uk-refresh-home-broadband-add-speed-guarantee...

    National ISP Vodafone has today announced that they are refreshing their range of fixed line home broadband packages, which among other things will see their old copper line ADSL packages being “retired” and the introduction of a minimum speed guarantee on their FTTC “fibre” services.

    The new “Ultimate Speed Guarantee” means that customers who take the UK operator’s revised Superfast 1 (up to 38Mbps) or Superfast 2 (up to 76Mbps) packages, which use Fibre-to-the-Cabinet (FTTC / VDSL2) technology, will benefit from a guaranteed minimum speed of 25Mbps and 55Mbps respectively (“sync speeds” to the router, not over wifi etc.). If they fail to deliver on speed, customers will be given a 15% discount (one per month until the issue is fixed), which can be claimed via the Vodafone HBB app.

Of course if you can't get fibre - tough

4 REPLIES
rongtw
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Re: Is this one way of reducing speed complaints

If they fail to deliver on speed, customers will be given a 15% discount (one per month until the issue is fixed),

Sounds good Thumbs Up

BUT

If a customer’s speed is below the 25Mbps threshold we will still accept the order, but we won’t apply the discount automatically 

 

so basically if you cant get 25Mbps from the start you dont get any discount Crazy2

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Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Re: Is this one way of reducing speed complaints

Nope

From the link

UPDATE 11:52am

One of our readers asked what happens if a new line is estimated to deliver below the minimum of 25Mbps. We were told this: “If a customer’s speed is below the 25Mbps threshold we will still accept the order, but we won’t apply the discount automatically – this is because the speeds from Openreach are estimates. As soon as the customer is up and running (and out of their 10 day stabilisation period), assuming their speed is below the 25Mbps threshold, they will be able to claim the discount via the Vodafone Home Broadband app.”

I note that they are still promoting the 10 day stabilising period Crazy2 but it only delays things slightly

Luzern
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Registered: ‎31-07-2007

Re: Is this one way of reducing speed complaints

Am I right in believing that MGALS as practiced by BT resellers allows hand back to ADSL? Cost reduction then would be, I think be greater.

I have a suspicion that twhat Voda is offering may we worthy of some caveat emptor consideration.

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Community Veteran
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Re: Is this one way of reducing speed complaints

I assume any speed testing will be like virgins.

Tested on the suppliers side not the customers.