Internet activated/deactivated

[#1]

Plusnet, please do me proud and activate the internet that I paid £75 for an engineer to install. I had a message saying there was a delay, then a message saying it was up and running, then a message saying it isn't ready yet. Online chat isn't available, phonelines have a 30 minute wait.

Please can you let me know what is going on.

[#2]

@Sharples049  Unfortunately, the weekend, is not the best time to get things done.... however... Live Chat IS available....

If you are seeing a page like this...

You might consider using Internet Explorer, or OPERA as a browser .... just to access Live Chat...

This is the page from Internet Explorer..... with no extras added...

If it is just saing "Live Chat is not available"... that is a "Holding page" . because they do not have enough staff to take any calls...  so you will have to try later... ( late in the day.. about 6 pm is quieter )...

[#3]

I don't have a browser, im using my phone data, my internet hasn't been activated has it. The weekend clearly isn't the best time to get things done, That's why I ordered my internet to be installed on a Friday morning and not the weekend, and i took time off work for this to be done. I'm sorry if I seem a bit cross but I've been refreshing the chat holding page for an hour now and I've paid money for something I haven't received.

[#4]

Welcome to the forum.

If you ring it's a free 0800 number. I know the wait is frustrating but you can leave the phone in hands free mode and do something else providing you can stand the awful music in the background.