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Independent Survey - we are the best

Community Veteran
Posts: 38,249
Thanks: 936
Fixes: 56
Registered: 15-06-2007

Independent Survey - we are the best

Remember the screams in another place about PlusNet claiming that independent surveys showed it to be one of the better ISP's under various categories.
This really takes the biscuit scroll down to "Topping the Table".
Quote
We are delighted that our continued efforts have been recognised in a Thinkbroadband independent survey. Namesco have consistently been voted the best Broadband ISP in terms of Speed, Reliability & Customer Service over the last 6 months.

Then have look at this post in the NDO users forum
Info shamelessly stolen from TBB Talk to the Staff  Embarrassed
20 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Independent Survey - we are the best

That's very, very special.
Community Veteran
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Registered: 12-08-2007

Re: Independent Survey - we are the best

Well spotted Oldjim.  I hope Thinkbroadband do something about it.
Why don't we all register and tell them what we think Grin
alanf
Aspiring Pro
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Registered: 17-10-2007

Re: Independent Survey - we are the best

Namesco is outperforming PlusNet / MAAF if the surveys are to be believed.
http://www.thinkbroadband.com/isp/compare.html?isp_17=1&isp_18=1&isp_77=1&commit=Compare
pd
Grafter
Posts: 235
Registered: 09-05-2008

Re: Independent Survey - we are the best

I think someone should report them to ofcom and the ASA.
pd
geewizz
Grafter
Posts: 1,125
Registered: 01-08-2007

Re: Independent Survey - we are the best

There's not much point in reporting them because they haven't claimed anything that isn't true. If you check the wording then you'll see that they are in the clear. Like most of these things, if you have enough surveys and enough parameters then you can find a way of pulling out something that looks meaningful in isolation.
Community Veteran
Posts: 38,249
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Registered: 15-06-2007

Re: Independent Survey - we are the best

But they have.
First it was not an independent survey by TBB
Second they cherry picked the results from the TBB comparison
Third - the following statement is completely wrong
Quote
Namesco have consistently been voted the best Broadband ISP in terms of Speed, Reliability & Customer Service over the last 6 months.
Alternative comparison would be
geewizz
Grafter
Posts: 1,125
Registered: 01-08-2007

Re: Independent Survey - we are the best

The previous sentence ends with "in a Thinkbroadband independent survey."
That qualifies the claim.
Community Veteran
Posts: 18,545
Thanks: 191
Registered: 12-08-2007

Re: Independent Survey - we are the best

No it doesn't. They have taken selective information and haven't qualified their statement. It is misleading.
geewizz
Grafter
Posts: 1,125
Registered: 01-08-2007

Re: Independent Survey - we are the best

Yes it does. They have taken selective information and qualified their statement. Yes, it is misleading. I don't deny that but my point is they haven't claimed anything that isn't true and subsequently it is not worth referring it to anyone .
alanf
Aspiring Pro
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Registered: 17-10-2007

Re: Independent Survey - we are the best

There was a recent change in consumer protection law. so something which is true but misleading could still get the advertiser into trouble.
http://www.opsi.gov.uk/si/si2008/uksi_20081277_en_2#pt2-l1g6
Community Veteran
Posts: 18,545
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Registered: 12-08-2007

Re: Independent Survey - we are the best

This is the statement they made:
Namesco have consistently been voted the best Broadband ISP in terms of Speed, Reliability & Customer Service over the last 6 months.
They have not consistently been voted best broadband ISP as indicated in  the post from Alanf.
alanf
Aspiring Pro
Posts: 1,931
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Registered: 17-10-2007

Re: Independent Survey - we are the best

I did not offer an opinion on the truth or otherwise of Namesco's claims. I merely pointed out that even if they made truthful statements that were misleading by being selective they could still be in trouble.
Moderator
Moderator
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Registered: 14-04-2007

Re: Independent Survey - we are the best

If you do a comparison of Namesco and Plusnet, Namesco consistently beats Plusnet.
However if you mouse over each Namesco bar it generally says Sample Size Low (extreme caution)
Mouse over Plusnet bars and it generally says Sample Size Large (reliable)..
I rest my case Smiley
Customer and Forum Moderator.
Product of the Tyrell Corporation
geewizz
Grafter
Posts: 1,125
Registered: 01-08-2007

Re: Independent Survey - we are the best

Quote from: artmo
This is the statement they made:
Namesco have consistently been voted the best Broadband ISP in terms of Speed, Reliability & Customer Service over the last 6 months.


That quote is incomplete. The full statement contains a sentence that ends with the words "in a Thinkbroadband independent survey."
Now, considering that the graphs do show a consistent topping of the ratings amongst the six selected ISPs' figures used in the comparison, the statement (in full) is quite correct.