How many on the Forum use PN for phone and broadband?

[#1]

Was it, because you would have had to pay the £2.50/ month surcharge, if you hadn't, or some other reason?

How have you found the phone service, all aspects?

I ask, as PN will soon be £15-20 cheaper a year, if I choose to use PN for both, but I risk losing my "niche product-no surcharge" account, should it not work out. Is £15-20 a year worth it?

[#2]

I have a PN business broadband and phone service. I've made one test call on the phone and the price was excessive so I use sipgate instead.

[#3]

i switched from bt to pn about a year ago when bt put their prices up - spoke to the customer options team and got a good deal.

transfer happened on the correct day, as I was on holiday didn't notice any downtime but it seemed smooth enough.

found no issues or difference with the phone service, i take anytime calls and caller id.

[#4]

I used to have PN broadband and BT phone till I moved to TT for 9 months or so in 2012 and had to combine both. Decided it was best to keep both with PN when I moved back. Price didn't come into, more convenience.

[#5]

I have both with PN, Anytime call package, all landlines are free to call & I use my mobile for mobile calls

[#6]

I have my phone with BT. I thought it best to stick with the organ grinder.

The couple of times things have gone wrong over the years they were quick to answer, no damn silly music, and quick to repair.

[#7]

I have phone and broadband , but rarely use the phone as its cheaper on the mobile .

But have no choice but to have a landline

[#8]

Like Welshdragon, I use my mobile for mobile calls and I have the PN landline for landline calls, the only time I in the last 3 years I've had a problem it was fixed in 2hrs.

The line rental, anytime calls and my internet was cheaper at the time I took from PN it than my BT phone bill alone.

Edited because what I wrote wasn't what I meant at all!

[#9]

Interesting comments from some, who use their mobiles instead of the landline for calls; please set that aside in my domestic environment. That done is the saving I mentioned worth it against the service standards of the two phone providers/

As for BT when phone faults arise, both times in the fourteen years at my current location, the problems have been solved quickly, efficiently and helpfully. In one case the problems lay with the highways authority over holes in road!

[#10]

I just wanted bast internet access, the phoneline (which is barely used for outgoing calls) just happened to come with it...

[#11]

Likewise, my phone line is with Plusnet but line only with Rental Saver, for outgoing calls I use mobile or VOIP.

[#12]

dvorak wrote:

i switched from bt to pn about a year ago when bt put their prices up - spoke to the customer options team and got a good deal.

transfer happened on the correct day, as I was on holiday didn't notice any downtime but it seemed smooth enough.

found no issues or difference with the phone service, i take anytime calls and caller id.

Snap!! only difference is I have Call Transfer as well (pretty well essential for us, disabled Mrs P is unable to answer landline and not forget about it within 30 seconds of answering it, so prefer at times to have calls transferred to my mobile). oddly, the voice on the setup message is the same as that when we were BT.

You could suggest I should ditch landline altogether, have considered it, but we still get calls that are important to us on it.

Moderator's note by Mike (Mav): Quote fixed.

[#13]

Also have PN broadband and anytime phone calls along with caller display.

Upgraded to fibre (unlimited use) for an extra £5 a month.

Phone rental paid 12 months in advance.

I cannot claim I have the cheapest package going when compared to other companies but having had good service from PN I would rather stick with them than risk a move to save a few pounds a month.

If the future price compared to other ISP's starts to get silly or the service gets poor then I might change.

Before you do anything, get a quote from PN before moving or changing anything so you have a figure to work with.

[#14]

I have both with PN because it was cheaper when I took out the fibre bb, I haven't seen any difference in getting things fixed terms between BT and PN, if anything PN seems to get things resolved to a higher standard than they were when I was a BT customer.

in the 6 years on the same line I had 19 faults whilst I was with BT (the first 2.5 years) all line faults due to dodgy cables, none of them were resolved, in the 3.5 years with PN i had 1 line fault (the same dodgy cable) that was fixed when the Fibre roll out happened and since then other than the couple of DNS/gateway outages I haven't suffered any problems

to me that makes PN not only cheaper but a more effective provider, but each to their own.

[#15]

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gleneagles wrote:

....

Before you do anything, get a quote from PN before moving or changing anything so you have a figure to work with.

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How is it best to do that and get something in print?

Another point is that, whilst I get my monthly account on line, I can still download a csv file that contains full details of all calls made. That's useful for analysis etc. How good are PN's monthly accounts? Anomymised  example?