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How it should be done

Community Veteran
Posts: 26,379
Thanks: 634
Fixes: 8
Registered: 10-04-2007

How it should be done

2 REPLIES
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Posts: 25,789
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Registered: 14-04-2007

Re: How it should be done

Persistence paid off.
Customer and Forum Moderator.
Product of the Tyrell Corporation
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: How it should be done

I know that 'BT' have very limited availability of rein engineers but they do nothing to help themselves by repeatedly sending out non-rein engineers when a pronblem is identified as 'most likely a rein' issue.
I have given up on my own rein issue (mine has a pattern of occurring roughtly every second working day and generally at similar times but never exactly the same time of day) but just like this gent it never occurs at weekends or bank holidays.  My problem is that I cannot keep taking days off work just for BT (Openreach) to keep sending engineers who I already know cannot solve the problem.
In my case the problem has 'improved' by changing to a router that syncs slower than the PN supplied Thomson and is less inclined to re-sync if line conditions improve as a slower sync slows down a lot less when the problem occurs.  Thanks to my lack of faith in getting the right BT engineer I'm sitting on a line with a 5500 profile which has achieved a profile of 7150 in the past (ADSL2+).  My fault ticket was closed when a brief voice line fault took precedence and I cannot be bothered to go through all the nonsense again.
I would like to know why I have to be at home for an engineer to come and find a source of EXTERNAL interference.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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