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How can this happen...?

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Registered: ‎06-04-2007

How can this happen...?

On the phone to First:Utility regarding my bill...
Initially told there is a 5 minute wait and I am 30th in the queue. 2 minutes later it is announced that I am 32nd in the queue Shocked Huh

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

5 REPLIES
Community Veteran
Posts: 17,950
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Registered: ‎06-11-2007

Re: How can this happen...?

They are probably using PlusNets queueing system and prioritising calls as they come in......  Cheesy
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Re: How can this happen...?

or someone paid 50p to jump to the front Wink

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

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Re: How can this happen...?

Quote from: Mav
2 minutes later it is announced that I am 32nd in the queue Shocked Huh

Write them a letter and record it with a CC to the CEO of first utility Ian McCaig  address:- Point 3, Opus 40 Business Park Haywood Road, Warwick, CV34 5AH.
Query your bill and mention the queuing problem, don't complain. As a loyal customer of First Utility you thought it necessary to bring it to the CEO's attention.
Moderator
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Posts: 18,514
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Registered: ‎06-04-2007

Re: How can this happen...?

Can you actually be a loyal customer after just 3 weeks Undecided

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

nanotm
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Posts: 5,724
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Registered: ‎11-02-2013

Re: How can this happen...?

loyalty is about attitude rather than length of time, if you make it seem like your happy with there service overall but worried by what appears as a glitch in there system it makes you sound like your loyal to the company and making t hem aware of a perceived problem wit there call handling software rather than a moaning old git who is demanding changes or there off .......
just because your paranoid doesn't mean they aren't out to get you