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How Do Some Shops Survive?

Community Veteran
Posts: 5,337
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Registered: 23-09-2010

How Do Some Shops Survive?

I know I said some shops but the shop I have in mind is Debenhams.
So I had one of the Debenhams £5 vouchers that they seem to have given to everybody so I nipped up there Sunday morning (free parking) to see what I could get. For a fiver I thought pants or socks, no remote chance (£7-£12). Some small kitchen utensils, no where near it (£7-£10). In the end all that fiver would get me was a packet of gold chocolate coins and a small tub of jelly beans.
I'm pretty sure I could have bought that pair of items for a quarter of the price in many shops. And similar small kitchen utensils can be found in the 99p shop.
I don't think I am that far out of touch with prices. So how does Debenhams continue to exist?
Especially considering that on the Sunday before Christmas there really wasn't that many shoppers on the three floors.
Busy cheap Woolworths gone, tumbleweed expensive Debenhams still going. That puzzles me.
Unless I've completely missed the point and it's a shopping snobbery thing.
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Community Veteran
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Registered: 18-01-2013

Re: How Do Some Shops Survive?

My wife ordered a frying pan from them for my Christmas present. It arrived in a bag and was dented.
She organised for it to be collected (which it wasn't) and another sent out which also arrived in a bag and dented - not surprising really.
Having had an argument with a stroppy young lad in customer services, I'm sure she offered to shove it up his bottom but I could have been mistaken .......
We've had the exact same problem with them before - they send out fragile items wrapped in a thin bit of bubble wrap and they get damaged.
Community Veteran
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Registered: 23-09-2010

Re: How Do Some Shops Survive?

Then there are "pick up items" that common sense say shouldn't be wrapped. Just an order label stuck on should be enough.
I'm talking about large plastic containers of fence paint.
Two out of three times they've arrived for pick up leaking everywhere.
Simply because they wrapped them in so much bubble wrap that meant the lid was unsupported and you couldn't see which way was "up".
That wasn't Debenhams. If they did sell fence paint it would probably be more expensive than the fence.
alanf
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Registered: 17-10-2007

Re: How Do Some Shops Survive?

Debenhams are listed as using Yodel which does not have the best of reputations.
http://saynotoyodel.moonfruit.com/yodels-clients/4564321716
Community Veteran
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Registered: 27-05-2011

Re: How Do Some Shops Survive?

Our local Debenhams (Scarborough) is a development of the site of what used to be the largest department store in town now it's a mall and Debenhams parent company make more out of shop rentals and operating the car park than actual retail.  Roll eyes
That said because we park there we do check their offering when we want to buy something. I bought a new winter coat there last week  Cool not on price but the style. The experience was OK but it is hard to identify what their image is supposed to be!  Undecided
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Community Veteran
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Registered: 21-03-2011

Re: How Do Some Shops Survive?

At this time of year it is probably best described as a Shopping Maul.
Now Zen, but a +Net residue.
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Re: How Do Some Shops Survive?

Quote from: alanf
Debenhams are listed as using Yodel which does not have the best of reputations.

that's wrong, they use Hermes and Royal Mail.
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Community Veteran
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Registered: 12-08-2007

Re: How Do Some Shops Survive?

I don't think Debenham's are doing to badly. I seem to remember they posted good results Wink
Community Veteran
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Registered: 23-09-2010

Re: How Do Some Shops Survive?

I agree they must be doing something right.
I just can't fathom out what it could possibly be.
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Registered: 11-01-2008

Re: How Do Some Shops Survive?

maybe you should shop there because they pay their taxes and as a result prices are higher Wink
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