cancel
Showing results for 
Search instead for 
Did you mean: 

Hospital Waiting

Moderator
Moderator
Posts: 25,786
Thanks: 1,133
Fixes: 47
Registered: 14-04-2007

Hospital Waiting

I had a hospital appointment yesterday morning (first one in well over 30 years).
When I arrived at the department reception there was a queue which evaporated quickly.
A sign saying "Please wait here until called to Reception" also had underneath "If you have not been seen in 20 minutes speak to a nurse or Reception"
I handed in my letter and was directed down a corridor.
I had hardly taken a seat when I was called in to see the doctor.
5 minutes and I was out looking for the exit.
The whole thing took 1/2 hour Smiley
Having heard endless stories about waiting times in hospitals and having experienced them years ago with my wife has the NHS improved to this extent or was I just lucky?
Customer and Forum Moderator.
Product of the Tyrell Corporation
17 REPLIES
Community Veteran
Posts: 18,547
Thanks: 193
Registered: 12-08-2007

Re: Hospital Waiting

I don't think you were lucky but waiting times do vary across the country. There is a lot of misinformation being spread about at the moment to make the NHS look bad.
Today I read about a case involving a hospital, Hinchingbrooke, in Cambridgeshire. This hospital is run by a private compant and recently got a bad Care Quality Commission report. This was after winning an award fro patient care.  It now appears the report was put together by  individuals with vested interests to see the hospital fail. Why? An inquiry into the report has been called for.
Hinchingbrooke
Community Veteran
Posts: 16,848
Thanks: 1,135
Fixes: 13
Registered: 06-11-2007

Re: Hospital Waiting

most of the "waiting times" you hear about on the news, are referring to the time between you going to the doc and him/her asking for an appointment for your specialist/consultant, and then the wait for the operation... it doesn`t usually refer to the appointment time waiting times..
obviously, some consultants run over the allotted 10 minutes ( or whatever) that they allow for each patient... so the later in the day you have an apointment.... it is more likely you will have a longer (delay) wait past the actual appointment time.
Community Veteran
Posts: 5,345
Thanks: 609
Registered: 23-09-2010

Re: Hospital Waiting

The last time I had a hospital appointment I handed my appointment letter at the desk and waited a few minutes before being directed down a corridor.
Eventually ending up with a group of around twenty or so people.
Being a such a quiet person I asked how long a few had been waiting and what their appointment times were.
Followed by a question to all and a show of hands.
Of course all our appointments were at the same time.
After that they were not a group of happy people.
Moderator
Moderator
Posts: 25,786
Thanks: 1,133
Fixes: 47
Registered: 14-04-2007

Re: Hospital Waiting

In the past I've sat in hospital waiting areas with my wife for 3 and 4 hours past the appointment time.
I have seen people rescheduled and sent home.
One of the worst departments was where you gave blood samples, we hated having to go there.
I wasn't expecting to come out of my GP, get on a bus and go to the hospital but I did receive an appointment date 5 weeks after visiting my GP which I thought was pretty good considering there was Christmas in the middle.
On the corridor I referred to there were 7 doors with a group of people sat around each door except number 1.
My door was number 1 Cool
Customer and Forum Moderator.
Product of the Tyrell Corporation
alanf
Aspiring Pro
Posts: 1,931
Thanks: 77
Fixes: 1
Registered: 17-10-2007

Re: Hospital Waiting

I managed to twist my ankle on the evening of Christmas Day. (No it wasn't as a result of drink. By that stage I had had just one glass of wine) 36 hours later on the Saturday I decided things were bad enough to want a medic to have look at it. Mindful of the warnings not to to go to A&E with anything minor, I located a Minor Injuries clinic. I arrived about 9:30 am with a supply of reading matter and crossword puzzles prepared for a long stay. To my surprise there was no one waiting and I had hardly taken a seat before being called in to be examined by a nurse. She decided it was just a soft tissue injury and gave me advice on how to aid recovery. When I left one other patient had arrived.
The other day I accompanied my mother to an outpatients appointment. Being the kinds of people who would rather arrive much too early than rush to arrive at the last minute, or be late, we arrived about 90 mins before the appointed time. After having a cuppa we checked in about 60 mins before the appointed time. My mother saw a very nice consultant and was on her way home before the appointed time was reached. That is a definite first for me. It's a miracle to be seen on time let alone before time. I can only assume someone else hadn't turned up.
Community Veteran
Posts: 18,547
Thanks: 193
Registered: 12-08-2007

Re: Hospital Waiting

The stories about delays refer mainly to A&E departments. This is because many people turn up to A&E who shouldn't be there. It is for accidents and emergencies not for matters that do not come under that classification. Our local A&E received 45 patients in one day not suffering with life threatening illnesses. They ranged from headaches and sore throats to injuries sustained by the patient days or weeks ago and the patient 'popped in as it was convenient to do so'.
Many of the illnesses presented to A&E would have been dealt with in my youth by a home remedy. Many could have been dealt with by a visit to a pharmacy. Unnecessary visits to A&E just clogs the system up, hence the delays.
Community Veteran
Posts: 1,990
Thanks: 5
Registered: 11-12-2013

Re: Hospital Waiting

Quote from: Strat
I had a hospital appointment yesterday morning (first one in well over 30 years).
When I arrived at the department reception there was a queue which evaporated quickly.
A sign saying "Please wait here until called to Reception" also had underneath "If you have not been seen in 20 minutes speak to a nurse or Reception"
I handed in my letter and was directed down a corridor.
I had hardly taken a seat when I was called in to see the doctor.
5 minutes and I was out looking for the exit.
The whole thing took 1/2 hour Smiley
Having heard endless stories about waiting times in hospitals and having experienced them years ago with my wife has the NHS improved to this extent or was I just lucky?

For me it depends on department.
A&E - if during working hours is quick, but they also reject a lot of people telling them to goto GP instead, at night can be lengthy waits, especially weekends.
Eye clinic (pre booked appointments) usually long queue as they book loads of people for same time (double booking) who arrive close together, average waiting time to see consultant approx 30-60 minutes but sometimes I have waited over 2 hours.
Eye clinic (not prebooked) waiting all day is not unusual.  Saturday ironically could be considered best day as they finish early afternoon.
Neurologist - empty waiting room, about 5-10 min wait.
Orthopeadics. - short wait about 15-20 mins (after done long form).
The latter 2 I have always had very early appointments before 10am which I think helps.
Community Veteran
Posts: 5,322
Thanks: 467
Fixes: 1
Registered: 21-03-2011

Re: Hospital Waiting

Quote from: alanf
... just one glass of wine...

Now Zen, but a +Net residue.
Community Veteran
Posts: 18,547
Thanks: 193
Registered: 12-08-2007

Re: Hospital Waiting

Quote
A&E - if during working hours is quick, but they also reject a lot of people telling them to goto GP instead, at night can be lengthy waits, especially weekends.


@chrcoluk, this is how it should be. All patients should be triaged to determine their priority. Any patient who is not an accident or emergency should be referred elsewhere (self help, pharmacy,  minor injuries unit, GP)
A lot of hospitals have a GP doing triage and only letting justifiable cases to pass into A&E.
Community Veteran
Posts: 7,153
Thanks: 54
Fixes: 2
Registered: 30-08-2007

Re: Hospital Waiting

The delays in the ambulance service has again been in the spotlight recently.
One reason for it I have personal experience of; over a bank-holiday week-end our local A&E was running short staffed because of a bug going round. I was unfortunate enough to need an ambulance for Mrs P. we were advised that the ambulance may be twenty minutes or so.
The ambulance was actually quicker than that, but it seemed that ambulances were being used from all over the surrounding areas as well as those that normally operated from the local A&E.
On arrival at A&E it was obvious that the problem was procedures for crews rather than a serious lack of them. There were over twenty ambulated patients in front of us, each with the crew that brought them (as well as those patients who arrived under their own steam) The ambulance crew cannot leave a patient until they have been triaged and allocated a cubical (partly because the patient is using ambulance equipment etc.) the patient is then handed (signed) over to the care of A&E, and until that happens that crew is off the road unavailable for any other emergency.
On that particular day there were far more ambulance crews than patients and nursing staff combined hanging around with nothing to do, some were more frustrated than others about this situation, others were quite happy to soak up tea and coffee.
Rather than annoyance I felt very sorry for the over-stretched nursing staff who tried to cope as best they could under the circumstances, but thought that there must be a more efficient way of using valuable ambulance crews time.
Experience; is something you gain, just after you needed it most.

When faced with two choices, simply toss a coin. It works not because it settles the question for you. But because in that brief moment while the coin is in the air. You suddenly know what you are hoping for.
Community Veteran
Posts: 13,923
Thanks: 515
Fixes: 7
Registered: 01-08-2007

Re: Hospital Waiting

Quote from: Strat
has the NHS improved to this extent or was I just lucky?

I think it's a bit of both.
I still have to see a consultant surgeon on a regular basis about one of my ongoing health problems and one thing I've noticed is that the later the appointment the longer you wait as some appointments go over their allotted time and this has a knock on snowball effect. If I get to see him first thing or straight after his lunch then there is obviously no delay and i can be in and out within 15 minutes.
I remember previously waiting for two hours on several occassions.
I need a new signature... i'm bored of the old one!
Community Veteran
Posts: 1,990
Thanks: 5
Registered: 11-12-2013

Re: Hospital Waiting

Quote from: artmo
Quote
A&E - if during working hours is quick, but they also reject a lot of people telling them to goto GP instead, at night can be lengthy waits, especially weekends.


@chrcoluk, this is how it should be. All patients should be triaged to determine their priority. Any patient who is not an accident or emergency should be referred elsewhere (self help, pharmacy,  minor injuries unit, GP)
A lot of hospitals have a GP doing triage and only letting justifiable cases to pass into A&E.

I agree but think of why people goto A&E which is because now days its too hard to get a GP appointment.
Community Veteran
Posts: 1,990
Thanks: 5
Registered: 11-12-2013

Re: Hospital Waiting

Quote from: 7up
Quote from: Strat
has the NHS improved to this extent or was I just lucky?

I think it's a bit of both.
I still have to see a consultant surgeon on a regular basis about one of my ongoing health problems and one thing I've noticed is that the later the appointment the longer you wait as some appointments go over their allotted time and this has a knock on snowball effect. If I get to see him first thing or straight after his lunch then there is obviously no delay and i can be in and out within 15 minutes.
I remember previously waiting for two hours on several occassions.

yep I think this is due to deliberate double booking due to both budgeting pressures and that some people dont turn up.
Community Veteran
Posts: 1,990
Thanks: 5
Registered: 11-12-2013

Re: Hospital Waiting

I forgot to mention my recent MRI scan,. waited for over 3 hours on a saturday.