cancel
Showing results for 
Search instead for 
Did you mean: 

HSBC Banck - Important updates that may impact your account

Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

HSBC Banck - Important updates that may impact your account

Hi All
From HSBC
Quote
********************************************************************
Please read carefully and keep for future reference
********************************************************************
Dear

We're making changes to our HSBC General, Current and Savings Accounts Terms and Conditions, our
Banking Made Easy brochure and some of our prices. We're also discontinuing two of our current
account benefits. Unless stated otherwise, the changes are effective from 1 July 2014.
A summary and full details of the changes can be found below. Please read this carefully and keep
for future reference.
If, unfortunately, you choose not to accept the changes you have the right to close your account
without charge before they take effect by calling us on freephone 0800 783 4984*

Thank you for banking with HSBC.
Yours sincerely
Bruno Genovese
Head of Personal Banking
* If you're calling from abroad +44 1226 261 010. If you have a speech or hearing impairment, you
  can call our textphone service on 0845 712 5563. To help us improve our service, and in the
  interests of security, we may monitor and/or record your call.
 
Summary of the main changes
-  Reduction of international payment fees for payments made through Internet Banking.
    The fee for Worldpay and Priority Payments requested through Internet Banking to a non-HSBC
account has been reduced to
    £4. The fee for a SEPA, Worldpay and Priority Payment requested through Internet Banking to an
HSBC account has been
    removed. The HSBC Exchange rate applies if we convert a payment into a different currency.
-  Changes to the ways we can use your information.
    We've provided a more detailed explanation about how we collect, use and share your
information. We have also included wider
    rights to investigate payments and to share information with regulators and other authorities
in this country and abroad
    to protect against financial crime including money laundering and fraud.
-  Global Transfers.
    We have clarified:
-  that Global Transfers in a non EU currency can take up to 5 days;
-  that we will use the HSBC Global Transfers Exchange Rate if we convert a Global Transfer
    into a different currency; and
-  the cancellation provisions that apply.
-  Changes to Foreign Currency and International Personal Accounts.
    From the 1 July 2014, you will need to have a sterling current account with us whilst you hold
one of our Foreign Currency
    or International Personal Current Accounts.
-  Removal of Mobile Money application.
    You will no longer be able to use the Mobile Money application from 1 July 2014. This change
does not affect our Fast Balance
    or Mobile Banking Apps.
-  Removal of the car insurance benefit from HSBC Premier.
    From 1 June 2014 we are removing the car insurance benefit from HSBC Premier. Existing
policies will not be affected.
    Full details of the changes
    Changes to price lists
1. Reduction of international payment fees fo payments made through Internet
   
    Banking
We've reduced some of the fees for making an international payment using Internet Banking as follows:
Current  PIB fee / New PIB fee - (effective 1 July 2014)
 
SEPA
to another HSBC account  £4 / £0
Worldpay
to another HSBC account  £9 / £0
to non HSBC account      £9 / £4
Priority Payments
to another HSBC account  £17 / £0
to non HSBC account      £17 / £4
             
The HSBC Exchange Rate applies to all of the international payments listed above if we convert
your payment into a different currency. We have updated the following Price List and Interest Rate
documents General, HSBC Premier, Student and Graduate. This change does not apply to International
Personal or Foreign Currency accounts.
2. Foreign Cash Fee
We've clarified in our General Price List and Interest Rate document that withdrawals made at self
service machines outside the UK from HSBC Advance bank accounts, HSBC Premier bank accounts and
HSBC Premier MyAccounts are not subject to our foreign cash fee.
3. Travellers cheques
On 30 April 2013, we stopped selling travellers cheques and from 27 June 2014 we will stop
accepting all travellers cheques for encashment or for deposit regardless of where they have been
purchased. We have therefore removed all references to travellers cheques from our price lists.
Changes to Terms
4. Changes to the ways we can use your information
We've made the following changes to our General Terms:
-  Clauses 25.4 and 25.5 have been deleted;
-  Clause 34 will read as set out below. We've also introduced some new definitions which apply
to clause 34.
    These are provided on page 6 and commence with a capital letter in clause 34.
   
34.  Your Information
We will not disclose Customer Information to anyone, other than where:
-  we are legally required to disclose;
-  we have a public duty to disclose;
-  our, or a third party's, legitimate business purposes require disclosure;
-  the disclosure is made with your consent; or
-  it is disclosed as set out in this section
Collection of customer information
34.1. Members of the HSBC Group may collect, use and share Customer Information (including
information about you, your transactions, your use of our products and services, and your
relationships with the HSBC Group). Customer Information may be;
-  requested by members of the HSBC Group or on their behalf;
-  collected from you directly, from someone acting on your behalf, or from anywhere else eg,
credit reference
    agencies;
-  combined with other information available to members of the HSBC Group.
Use of customer information
34.2. We will process, transfer and disclose Customer Information to:
-  provide you with Services;
-  deal with any of your transactions;
-  meet Compliance Obligations
-  perform Financial Crime Risk Management Activity;
-  collect any money you owe us;
-  perform credit checks and obtain or provide credit references;
-  enforce or defend the rights of a member of the HSBC Group;
-  meet the internal operational requirements of members of the HSBC Group (including, for example,
    product development, insurance, audit and credit and risk management);
-  manage our relationship with you (including marketing and marketing research if you agree to
them); and
-  verify your identity.
Sharing customer information
34.3. When we use Customer Information as set out above, we may transfer and disclose it as follows:
-  to any member of the HSBC Group and anybody who provides services to them or their agents;
-  to any Authorities;
-  to persons acting on your behalf, payment recipients, beneficiaries, account nominees,
intermediary,
    correspondent and agent banks, clearing houses and clearing or settlement systems;
-  to other financial institutions, fraud prevention agencies, trade associations, credit
reference agencies and
    debt recovery agents;
-  to any introducing broker whom we provide instructions or referrals, or from whom we receive
them;
-  to any third party in connection with any reorganisation, sale or acquisition of any HSBC
Group member's
    business;
-  to any third parties we use to provide banking and card services to you; and
-  to third parties for marketing purposes where you have consented to marketing.
The above Recipients may also use, transfer and disclose Customer Information for the same
purposes and they may be in countries where data protection laws do not provide the same level of
protection as in the UK. However, whether it is processed in the UK or overseas, Customer
Information will be protected by a strict code of secrecy and security which all members of the
HSBC Group, their staff and third parties are subject to.
34.4 Your responsibilities
-  You must tell us in writing about any changes to Customer Information provided to any member
of the HSBC
    Group within 30 days of the change.
-  You must promptly provide any Customer Information requested by any member of the HSBC Group.
-  Before you provide any Personal Data or Tax Information about a Connected Person to a member
of the
    HSBC Group, you must first tell them about, and obtain their agreement to, their information
being
    processed, transferred and disclosed as set out above. You must also tell them that they can
access and
    correct their information. You alone are responsible for complying with your tax obligations
(and Connected
    Persons are responsible for complying with theirs), such as payment of tax and filing of tax
returns, in all
    countries where those obligations arise and relating to the opening and use of accounts and
Services
    provided by members of the HSBC Group. Some countries' tax laws may apply to you even if you
do not live
    there or are not a citizen of that country. No member of the HSBC Group provides tax advice or is
    responsible for your tax obligations in any country including in connection with any accounts
or Services
    provided by members of the HSBC Group. You should seek independent legal and tax advice.
   
34.6. What happens if you don't meet your responsibilities?
If you:
-  do not promptly respond to our requests for Customer Information; or
-  do not agree that we can disclose, transfer or process Customer Information in accordance with
this 'Your
    Information' section (other than for marketing or market research purposes); or
-  if a member of the HSBC Group suspects Financial Crime; then we may:
-  be unable to provide all or part of the Services to you and can end our entire relationship
with you;
-  take necessary steps for any member of the HSBC Group to meet the Compliance Obligations; and/or
-  block or close your account(s). If you do not give us Tax Information about you or a Connected
Person when
    we request it, we may make our own decision about your tax status. This may result in us
reporting you to a
    Tax Authority, withholding any amounts from products or services you have with us and paying
those to the
    appropriate Tax Authority.
   
34.7 Accessing your information
You can make a written request for a copy of certain personal records we hold about you. The
current fee is £10.00 per request from each individual.
34.8 Actions we take to prevent financial crime
Members of the HSBC Group may carry out Financial Crime Risk Management Activity. Exceptionally
this may result in members of the HSBC Group delaying or refusing either to process a payment or
your instructions, or to provide all or part of any Services to you.
No member of HSBC Group shall be responsible to you or any third party for any loss incurred as a
result of any member of the HSBC Group carrying out Financial Crime Risk Management Activity.
34.9. Credit reference and fraud prevention agencies
We may share information with credit reference agencies:
-  If you apply for a current account or credit, we may use details of your credit history to
assess your ability to
    meet financial commitments.
-  About how you manage any current accounts or borrowing from us.
-  If we make demand for repayment of a debt and you do not repay the amount owing, or make and
keep to
    acceptable repayment proposals within 28 days (provided there is not a genuine dispute about
the amount
    you owe). This may affect your ability to obtain further credit. Credit reference agencies
record details which
    will form part of your credit history regardless of whether you proceed with your application
for an account or
    borrowing. If you make several applications within a short period of time this may temporarily
affect your
    ability to obtain credit. If you make a joint application for a current account or credit, an
association linking
    your financial records with those of the other joint applicant(s) will be created by credit
reference agencies.
    The credit history of your 'associates' may be taken into consideration in any future
application for credit.
    This association will remain in place until you file a 'notice of disassociation' with credit
reference agencies.
    More information is set out in our leaflet "Credit Scoring, Credit Reference and Fraud
Prevention Agencies"
    available on our website, from branches or by calling 0800 587 7008 (textphone 0800 028 3516).
Please
    also call this number if you want details of the credit reference and fraud prevention
agencies we use. Lines
    are open 8.30pm to 6pm Monday to Friday, excluding public holidays.
   
34.10. Information we may store on your computer
When you use any device to access HSBC Group websites, information may be stored and accessed on
your device:
-  to improve your experience;
-  to improve the functionality security and performance of those websites;
-  to provide you with marketing;
-  to provide us with information about how those websites are used and how you arrive at those
websites;
    and/or
-  to ensure that marketing information displayed to you when you use HSBC Group websites is more
likely to
    be relevant and of interest to you.
If you receive emails from or on behalf of the HSBC Group, they may include technologies to track,
for market research purposes, if you open the emails and if you use internet links within them.
Further information on our cookie policy, website terms and privacy statement can be found on our
website
34.11. Other ways we can use your information
To ensure that we carry out your instructions accurately, to help us improve our service and in
the interests of security, we may monitor and/or record your communications with us such as
telephone calls and conversations in branches. In the interests of security and preventing crime
we may use closed-circuit TV in and around our premises for the monitoring and collection of sound
and/or visual images. All recordings remain our sole property.
We may make and keep copies of identification evidence that you provide.
If you change your mind about receiving marketing information or about participating in market
research you should tell us.
This clause 34 will continue to apply even if this agreement is ended by you or us.
5. Foreign Currency and International Personal Current Accounts
From 1 July 2014, you will need to have a sterling current account with us whilst you hold one of
our Foreign Currency or International Personal current accounts. We have introduced a new
paragraph into clause 13 of our Current Account Terms as follows:
You must hold a sterling account with us for as long as you have your Foreign Currency or
International Personal Current Account. If you do not do so or you close your sterling current
account then we will immediately close your Foreign Currency or International Personal Current
Account.
6. Global Transfers
We have clarified the maximum execution time for Global Transfers as immediate for payments made
in an EU currency (including sterling) and up to 5 days for all other currencies. Clause 15.2 has
been amended to reflect this.
We have also amended clause 11.1 to state that we will use the HSBC Global Transfers Exchange Rate
if we convert a Global Transfer in to a different currency. We have changed the cancellation
provisions for future dated Global Transfers in the 'Making payments' section of Banking Made Easy
brochure. This now states:
You can also cancel a future payment through Global Transfers in internet banking or by calling
telephone banking before 6pm (5pm at weekends) the day before the payment is due to be made.
7. Account closure
We have clarified in Clause 33.4 of our General Terms that when you close your current account (or
switch it to another provider), we will deduct any outstanding interest and/or charges from the
balance before providing the remaining money to you (or your new current account provider).
33.4 You must repay any money owed to us before we close your account. If you close your current
account (or switch your current account to another provider), we will deduct any outstanding
interest and/or charges from your current account balance before providing the remaining money to
you (or your new current account provider),whichever is relevant. If, after account closure we pay
any cheques you have issued or card transactions you have made or incur any charges relating to
these, you agree to repay us these amounts in full.
8. When payments will be made by us
We have clarified in clause 10.3 of our General Terms when we will make a Direct Debit payment.
The new clause is set out below:
10.3 This clause only applies to bill payments, standing orders and sterling Direct Debits. If you
do not meet the requirements set out in the previous clause, we will still make a payment that is
due to be made on a working day (or will not recall a Direct Debit payment we have made that day)
if, before 3.30pm on the day the payment is due to be made:
-  you pay in sufficient cleared funds; and
-  there is a sufficient available balance to cover the payment at 3.30pm. If the payment is due
to be made at a
    weekend or on a bank holiday then we will make the payment if you meet the requirements of
this clause on
    the next working day.
   
9. Statements
We have simplified the terms and conditions that relate to statements. There will be no changes to
the statements we currently provide or make available to you as a result of this simplification.
We have changed clause 24.2 to read as follows:
24.2 If we provide you with paper statements we will do so regularly and at least once every 12
months.
We have also deleted clause 24.3.
10. Introduction of some new definitions into the Terms
We have added some new definitions into the Terms as follows:
"Authorities" includes any judicial, administrative, public or regulatory body, any government,
any Tax Authority, court, central bank or law enforcement body, or any of their agents with
jurisdiction over any part of the HSBC Group.
"Compliance Obligations" means obligations of the HSBC Group to comply with:
- laws or international guidance and internal policies or procedures;
- any demand from Authorities or reporting, disclosure or other obligations under Laws; and
- Laws requiring us to verify the identity of our customers.
"Connected Person" means any natural person or legal entity (other than you) whose information
(including Personal Data or Tax Information) you provide, or which is provided on your behalf, to
any member of the HSBC Group or which is otherwise received by any member of the HSBC Group in
connection with the provision of the Services. A Connected Person may include any guarantor,
recipient of a payment, anyone who has opened or operates an account on your behalf, anyone
entitled to the money in an account or any other persons or entities with whom you have a
relationship that is relevant to your relationship with the HSBC Group.
"Customer Information" means your Personal Data, confidential information, and/or Tax Information
or that of a Connected Person.
"Financial Crime" means money laundering, terrorist financing, bribery, corruption, tax evasion,
fraud, evasion of economic or trade sanctions, and/ or any acts or attempts to circumvent or break
any Laws relating to these matters.
"Financial Crime Risk Management Activity" means any action to meet Compliance Obligations
relating to the detection, investigation and prevention of Financial Crime. This may include:
-  screening, intercepting and investigating any communication, application for Services or any
payment,
    whether sent to or by you or on your behalf;
-  investigating the source of or intended recipient of money;
-  combining Customer Information with other related information in the possession of the HSBC
Group;  and/or
-  making further enquiries as to the status of a relevant person or entity, whether they are
subject to a
    sanctions regime or confirming their identity or status.
"HSBC Group" and "any member of the HSBC Group" means HSBC Holdings plc, and/or any of its
affiliates, subsidiaries, associated entities, and any of their branches or offices;
(this definition replaces the existing definition of "HSBC Group")
"Laws" include any local or foreign law, regulation, judgment or court order, voluntary code,
sanctions regime, agreement between any member of the HSBC Group and an Authority, or agreement or
treaty between Authorities and applicable to us or a member of the HSBC Group.
"Personal Data" means any information relating to an individual from which they can be identified.
"PIB" means our Personal Internet Banking service. We may offer facilities through which you may
access some but not all of your PIB services. References and requirements within the Terms to the
Personal Internet Banking service means both our full service (which is available by logging on at
hsbc.co.uk) and also any other facilities we offer through which you can access some or all of our
PIB services unless stated otherwise.
"Recipient" means the person receiving the money being paid (this may be another person or it may
be you if you are sending a payment to another account you have or if you are withdrawing cash).
"Services" means (a) the opening, maintaining and closing of your accounts with Us, (b) providing
you with credit facilities and other banking products and services, processing applications,
credit and eligibility assessment, and (c) maintaining our overall relationship with you,
including marketing services or products to you, market research, insurance, audit and
administrative purposes.
"Tax Authority" means UK or foreign tax, revenue or monetary authorities (for example, HMRC).
"Tax Certification Forms" means any forms or other documentation which may be issued or required
by a Tax Authority or by us from time to time to confirm your tax status or the tax status of a
Connected Person.
"Tax Information" means documentation or information about your tax status.
11. Removal of HSBC Premier fee if Premier qualification criteria is not met
If you do not meet the Premier qualification criteria, we will give you 2 months' notice that we
will be changing your account to our Bank Account. You are no longer able to pay a monthly fee to
retain your Premier Bank Account. Clause 14.4.1 of the Current Accounts Terms has been changed to
reflect the removal of this fee and now reads as follows:
14.4.1. Qualification criteria apply to HSBC Premier. If you do not meet the qualification
criteria we will give you 2 months' personal notice that we will be converting HSBC Premier to our
Bank Account product. We will provide you with all the relevant information for your new account.
We may change the HSBC Premier qualification criteria from time to time in accordance with clauses
27 to 31 of our General Terms. You can close HSBC Premier without notice if you are not happy with
the changes proposed.
Changes to current account benefits
12. Removal of Mobile Money application
You will no longer be able to use the Mobile Money application from 1 July 2014. This change does
not affect our Fast Balance or Mobile Banking Apps.
13. Removal of the car insurance benefit from HSBC Premier Bank Account
From 1 June 2014, we are removing the car insurance benefit from HSBC Premier. Existing policies
will not be affected.

Read carefully are they having a laugh?  Me read that lot carefully Geeeeeeeeeeeeee no way!
If you are with Midland Banck rebranded as HSBC Banck you should be getting an email or letter from them!
With the above information on it!
7 REPLIES
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: HSBC Banck - Important updates that may impact your account

Cheers for that MC
I would go into the bank & ask them to read it all & then explain in layman term(s) the parts I did not understand
After all it is is their job to make happy camper customers
Community Veteran
Posts: 18,544
Thanks: 190
Registered: 12-08-2007

Re: HSBC Banck - Important updates that may impact your account

What parts don't you understand?  It seems it is explained in straightforward terms.
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: HSBC Banck - Important updates that may impact your account

I was being sarcastic Roll eyes
Community Veteran
Posts: 7,906
Thanks: 588
Fixes: 8
Registered: 02-08-2007

Re: HSBC Banck - Important updates that may impact your account

A Good point in todays paper was that the terms and conditions of some banks have almost double the words of Shakespear's plays, don't ask as I am not sure which particular play they were referring to.
Moderator
Moderator
Posts: 16,519
Thanks: 1,778
Fixes: 123
Registered: 06-04-2007

Re: HSBC Banck - Important updates that may impact your account

All of them Wink

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: HSBC Banck - Important updates that may impact your account

now that I would love to see lol
Ok found it  Wink
[quote=http://www.dailymail.co.uk/news/article-2608164/Bank-insurers-sending-customers-documents-words-Macbeth-survey-finds.html]Nearly 75 per cent of customers admit not reading policy documents
Consumer group has launched campaign against length of T&Cs
HSBC was worst offending bank with more than 34,000 words
Shakespeare's play Macbeth is 19,000 words long in comparison
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: HSBC Banck - Important updates that may impact your account

I had my email, and deleted it, a while back.
Not much really affected me and after over 78 years with them ( not a  typo) I doubt I'll be switching.