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HELP

amir852
Grafter
Posts: 98
Registered: 13-02-2009

HELP

hi all few days ago my direct debit has been setup and in my order tracker it went down sucssefully to 'checking your line' so the thing is before i signed up with plusnet i signed up with BT and i called them to cancel and they said i should wait a week for my all my information go to there system before i cancel so i didnt bother canceling and i signed up for plusnet and a letter came to my house yesterday from bt and they said to sign the agremeents and send them what should i do i dont no please help me. any please help me asap
9 REPLIES
Community Veteran
Posts: 1,850
Registered: 11-08-2007

Re: HELP

send the papers back unsigned and re-explain that you are signing with plusnet and want your details sent to them.  don't be bullied by bt.
amir852
Grafter
Posts: 98
Registered: 13-02-2009

Re: HELP

ok i got billied £16.99 from bt or should i call them and cancel it?
N/A

Re: HELP

Yes, you should call BT and possibly find out who/where to write to and send a recorded delivery letter. There is a 'cooling off' period so you should have no problems. If they have taken the sum from your debit or credit card this ought to be refunded.
amir852
Grafter
Posts: 98
Registered: 13-02-2009

Re: HELP

ok i didnt care about getting billied so i did not tell them to refund my money so my mum called and canceled bt.
Moderator
Moderator
Posts: 25,789
Thanks: 1,134
Fixes: 47
Registered: 14-04-2007

Re: HELP

Mum knows best Smiley
We'd all like to 'cancel' BT Wink
Customer and Forum Moderator.
Product of the Tyrell Corporation
amir852
Grafter
Posts: 98
Registered: 13-02-2009

Re: HELP

lol yes im glad i joined plusnet  Wink
Kazbah
Grafter
Posts: 158
Registered: 24-02-2009

Re: HELP

Quote from: Strat
Mum knows best Smiley
We'd all like to 'cancel' BT Wink

I'd like to do more than 'cancel' BT believe me, cant get rid quick enough
Community Veteran
Posts: 3,486
Registered: 02-10-2008

Re: HELP

It must be quite depressing working for BT - nobody loves you ! Undecided  Cry
Moderator
Moderator
Posts: 17,254
Thanks: 905
Fixes: 105
Registered: 11-01-2008

Re: HELP

I don't mind BT, they funded my childhood  Smiley
Never had an issue when using their services either..
Will Moderate For Thanks