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Great Service

ITWorks
Superuser
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Posts: 1,978
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Registered: ‎05-11-2008

Great Service

Had a call from a customer at 5pm on 24th May , had no dial tone, so no phone and broadband.

5.20 pm i spoke with their tech support, did the usual testing, fault raised

5.30 pm text message to customers phone with an apology, stating they will be updated by text. All calls diverted to their mobile free of charge:

2 pm on the 25th May engineer on site 

3 pm  all fixed

4 pm courtesy call from ISP asking if all is working .

In my view great customer service , who is the ISP ? Cheesy
Kind regards
Mike 

 

Mike
11 REPLIES 11
shutter
Community Veteran
Posts: 20,829
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Registered: ‎06-11-2007

Re: Great Service

Plusnet, of course.... they "love you back".... and send an engineer to make sure ! ! ! ...

ITWorks
Superuser
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Registered: ‎05-11-2008

Re: Great Service

Nope, that's the wrong answer GrinSmiley

Mike
Oldjim
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Registered: ‎15-06-2007

Re: Great Service

BT of course unless it is one of the more expensive ones

5.30 pm text message to customers phone with an apology, stating they will be updated by text. All calls diverted to their mobile free of charge:

ITWorks
Superuser
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Posts: 1,978
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Registered: ‎05-11-2008

Re: Great Service

Nope not BT Smiley

Mike
twocvbloke
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Registered: ‎06-11-2014

Re: Great Service

Fictional company from the telly...

198kHz
Seasoned Hero
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Registered: ‎30-07-2008

Re: Great Service

Zen (and the Art of Line Maintenance) ?

The older I get, the earlier it gets late.

ADSL2+   Billion 7800N
ITWorks
Superuser
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Registered: ‎05-11-2008

Re: Great Service

Nope, the ISP in question is Talktalk 

Mike
Strat
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Re: Great Service

I was really hoping you wouldn't say that.

Much rather a niché provider than one of the main stream ISPs.

Customer and Forum Moderator. Windows 10 Firefox 88.0.1 (64-bit)

shutter
Community Veteran
Posts: 20,829
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Registered: ‎06-11-2007

Re: Great Service


@ITWorks wrote:

Nope, the ISP in question is Talktalk 


Hmm..... I`ll be off then...... BYE !  CheesyCheesy

twocvbloke
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Registered: ‎06-11-2014

Re: Great Service

Sounds like they were having an off-day from the usual no-service ignorance, must be a special day... Funny

7up
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Registered: ‎01-08-2007

Re: Great Service


@shutter wrote:

Plusnet, of course.... they "love you back"


No, they just hang up on you when you're struggling to get things sorted.

I need a new signature... i'm bored of the old one!