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Great Service

Superuser
Superuser
Posts: 1,718
Thanks: 283
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Registered: 05-11-2008

Great Service

Had a call from a customer at 5pm on 24th May , had no dial tone, so no phone and broadband.

5.20 pm i spoke with their tech support, did the usual testing, fault raised

5.30 pm text message to customers phone with an apology, stating they will be updated by text. All calls diverted to their mobile free of charge:

2 pm on the 25th May engineer on site 

3 pm  all fixed

4 pm courtesy call from ISP asking if all is working .

In my view great customer service , who is the ISP ? Cheesy
Kind regards
Mike 

 

Mike
11 REPLIES
Community Veteran
Posts: 16,834
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Registered: 06-11-2007

Re: Great Service

Plusnet, of course.... they "love you back".... and send an engineer to make sure ! ! ! ...

Superuser
Superuser
Posts: 1,718
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Registered: 05-11-2008

Re: Great Service

Nope, that's the wrong answer GrinSmiley

Mike
Community Veteran
Posts: 38,251
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Registered: 15-06-2007

Re: Great Service

BT of course unless it is one of the more expensive ones

5.30 pm text message to customers phone with an apology, stating they will be updated by text. All calls diverted to their mobile free of charge:

Superuser
Superuser
Posts: 1,718
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Registered: 05-11-2008

Re: Great Service

Nope not BT Smiley

Mike
Community Veteran
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Registered: 06-11-2014

Re: Great Service

Fictional company from the telly...

198kHz
Seasoned Pro
Posts: 3,217
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Registered: 30-07-2008

Re: Great Service

Zen (and the Art of Line Maintenance) ?

Not young enough to know everything
Superuser
Superuser
Posts: 1,718
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Registered: 05-11-2008

Re: Great Service

Nope, the ISP in question is Talktalk 

Mike
Moderator
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Registered: 14-04-2007

Re: Great Service

I was really hoping you wouldn't say that.

Much rather a niché provider than one of the main stream ISPs.

Customer and Forum Moderator.
Product of the Tyrell Corporation
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Registered: 06-11-2007

Re: Great Service


ITWorks wrote:

Nope, the ISP in question is Talktalk 


Hmm..... I`ll be off then...... BYE !  CheesyCheesy

Community Veteran
Posts: 4,598
Thanks: 753
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Registered: 06-11-2014

Re: Great Service

Sounds like they were having an off-day from the usual no-service ignorance, must be a special day... Funny

Community Veteran
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Registered: 01-08-2007

Re: Great Service


shutter wrote:

Plusnet, of course.... they "love you back"


No, they just hang up on you when you're struggling to get things sorted.

I need a new signature... i'm bored of the old one!