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Good practise

jmd
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Registered: 30-07-2007

Good practise

I got my letter from Samsung confirming registration for 5 year warranty on television [it was inc in price] and am very impressed by the fact that as well as giving a number beginning 0330 they also give a geographical number beginning with 01932 which means I would not pay for call [hoping I never need to call them!].
I think more firms should do this with phone numbers then you would not need to use "saynoto0870etc".
20 REPLIES
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Re: Good practise

Why do Medical Centres have 0845 numbers for booking appointments etc Angry
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nadger
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Re: Good practise

Our surgery has reverted to a geographic number and one can now book appointments on line.
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Re: Good practise

My daughter wishes her surgery was as customer focused as yours Nadger Sad
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Re: Good practise

I've noticed many more companies have switched from 0845 & 0870 numbers to 0844 & 0871 which aren't included in any of BT's free call packages Angry

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alanf
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Re: Good practise

Several years ago I bought a Philips device that had a geographical number for its helpline. When I rang it took me through a menu at the end of which a recorded message  told me to ring an 0845 number!
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Re: Good practise

saynoto0870 may be helpful.

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nadger
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Re: Good practise

I had occasion to phone a credit card company recently and looked at number from outside UK which was geographic  Smiley
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Re: Good practise

A boycott of 0845 numbers may also help.
I've emailed our PCT to see if they have a geographic number and to ask why not if the say not.
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Re: Good practise

Our practice still uses an 0844 number but charged at local rates.  This means you pay whereas it would come within the free allowance on BT and mobiles if the number was geographic.  At our next Practice meeting we have a representative of the company supplying the service to come and discuss the system  with us and see if things can be changed.  I do know the surgery gets part of its telephone service free under the present arrangement. 
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Re: Good practise

Usually, doctors on 0844 or 0845 numbers do not have a "geographic" alternative so the "say no..... " website can`t find one...
It is cheaper for me to get in the car, and drive to the surgery to book an appointment !...
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Re: Good practise

Funny how the receptions can still ignore you for 5 minutes even while you are standing in front of her!
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Re: Good practise

Quote from: shutter
It is cheaper for me to get in the car, and drive to the surgery to book an appointment !...

My daughter lives five minutes walk away from her surgery but if she goes up there at 8:30 she is told to phone for an appointment before 8:30 when the 0845 number is solidly busy Roll eyes
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Re: Good practise

There will never be enough phone lines available at 8.30 each morning because it seems most people want to phone at that time.  If people didn't phone until later in the day then generally they would get through.  At my surgery if you phone mid morning you will generally see one of the doctors on duty that day.  If you want a specific doctor then you may not get your appointment until the next day.
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Re: Good practise

If you ring my surgery mid morning the nurse is fully booked and so are all the doctors and you atre told to ring tomorrow as you can't book an appointment for the following day
Mind you the last time I had a very minor problem -  well I thought I had a splinter in my thumb which had gone septic they suggested I went to the minor injuries section at my local hospital - saw a nurse inside ten minutes who had a look and a dig around (I was brave  Embarrassed and didn't complain) and said there isn't anything in it take these Flucloxallin capsules for a week - and it fixed it.