Get money back
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Get money back
26-10-2020 7:47 PM
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I have paid £25.99 by card upfront for one month line rental and broadband on 21th October, but the process was not successfully completed. I got in touch with Customer Service on 22th October and was told I have to pay again and this money would be refunded within a few working days. So I decided to pay again £25.99 and called a second time on 24th October as refund had not gone into my bank account and told to wait a few more days. Please could someone tell me how can I get my money back.
Re: Get money back
26-10-2020 7:51 PM
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Thread moved from General Chat to My Account/Billing.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Get money back
27-10-2020 7:31 PM
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As far as I’m aware if the signup process fails the money isn’t received by Plusnet so it’d be in a holding period with your bank before being released back in due course.
Generally happens within 5 working days but if it’s longer it may be worth contacting your bank.
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