cancel
Showing results for 
Search instead for 
Did you mean: 

Genius level support from Microsoft

AlaricAdair
Community Veteran
Posts: 5,658
Thanks: 652
Fixes: 1
Registered: ‎21-03-2011

Genius level support from Microsoft

Copied from the BBC web site:

"Some customers using Windows 10 have reported difficulties connecting to the internet," said a spokeswoman for Microsoft.

"As a first step, we recommend customers restart their PCs.

"If this does not resolve the problem, visit our website for further support."

 

Can any one else see the snag in this advice?

 

Moderator's note by Adie (Dvorak) fixed spelling mistake in title.

Now Zen, but a +Net residue.
10 REPLIES 10
shutter
Community Veteran
Posts: 20,846
Thanks: 3,196
Fixes: 47
Registered: ‎06-11-2007

Re: Genius level support from Micro$oft

Er... no..... seems logical to me...  Huh

Browni
Aspiring Hero
Posts: 2,555
Thanks: 968
Fixes: 52
Registered: ‎02-03-2016

Re: Genius level support from Micro$oft

Nothing different from having a phone number to report telephone faults.
Ex-Plusnetter now living life in the G,fast lane!
twocvbloke
Community Veteran
Posts: 6,399
Thanks: 1,781
Fixes: 3
Registered: ‎06-11-2014

Re: Genius level support from Micro$oft

Seems perfectly microsoft to me... Funny

HairyMcbiker
Community Veteran
Posts: 6,791
Thanks: 271
Fixes: 21
Registered: ‎16-02-2009

Re: Genius level support from Micro$oft

No different from PN's phone line message which says you can check this online.
Great when you have NO internet.
Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,227
Thanks: 399
Fixes: 122
Registered: ‎22-08-2015

Re: Genius level support from Micro$oft

Speculating here, but the thinking behind this might be that if you're able to view the article online, you should be able to view the possible fix online too.

 

As for the message on our IVR, apologies for those who can't actually get online to troubleshoot. It's an option open to those who might be able to.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
dvorak
Moderator
Moderator
Posts: 25,305
Thanks: 4,666
Fixes: 1,182
Registered: ‎11-01-2008

Re: Genius level support from Micro$oft

I ended up having to remove and re-add the wireless adapter and reinstall it in swmbo laptop
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
shutter
Community Veteran
Posts: 20,846
Thanks: 3,196
Fixes: 47
Registered: ‎06-11-2007

Re: Genius level support from Micro$oft

So... it wasn`t anything to do with this then ? ?

 

________________________________________________________________________________________________

Service: Broadband
Posted: Tue, Dec 13 2016 at 18:27:30
Subject: Third party connection issues - UPDATE

This is an update to the recent posts regarding third party connection issues.

We have been informed that Microsoft have fixed an issue that was causing some Windows 8 & 10 users issues accessing the Internet. You may need to restart your PC to get this update, the advice given is to restart by selecting the Start button from the taskbar, click the Power button and choose Restart, rather than selecting shut down or turning the device off using the power button.

For more information please visit Microsoft's support pages at https://aka.ms/netcom.

------------------------------------------------------------------------------------------------------------------------------------------------------

 

 Which was the text of an email received at 18:32 today...

 

 

7up
Community Veteran
Posts: 15,392
Thanks: 1,197
Fixes: 14
Registered: ‎01-08-2007

Re: Genius level support from Micro$oft

Dunno what all the fuss is about these days considering we all have internet on our phones via the mobile network etc.

 

There was a time when MS and plusnet could be legitimately ridiculed for their advice but these days its simply not valid.

I need a new signature... i'm bored of the old one!
HairyMcbiker
Community Veteran
Posts: 6,791
Thanks: 271
Fixes: 21
Registered: ‎16-02-2009

Re: Genius level support from Micro$oft

Well YOU might have a working internet on your phone at home (without wifi) but I and many other DON'T
I am lucky to get ANY signal here at all.
chenks76
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: ‎24-10-2013

Re: Genius level support from Micro$oft

the point was that if you can read the message with the link then you already have internet access of some sort.