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First Direct Bank Fantastic Customer Service.

Infinity
Pro
Posts: 5,592
Thanks: 148
Fixes: 2
Registered: 19-06-2011

First Direct Bank Fantastic Customer Service.

A large van turned up this morning.......
Hmmmm, I'm not expecting any deliveries.
A very large and heavy Hamper Box...
Anyway, my correct name & address were on the label, and the code STY
Which according to the driver, identifies the sender as... Say Thank You.
No mention of First Direct.
Warning signs on the box..... "Careful, Contains Glass"
Intrigued, I carefully opened the Hamper.
It was a Thank You Hamper from First Direct !
Pic below...

The reason FD sent me the Hamper, I raised a query with them a while back, pointing out  a Systems / Software problem within their Bank.
They investigated, which took a while, and today confirmed they are instigating changes.
With apologies for the delay.
I have 6 months if I wish to complain !!
What do you think !!
I have always had really excellent service from First Direct.
I'm not going to un-package the contents for a while, they are beautifully presented.
Also, a nice Thank You Card from First Direct.
7 REPLIES
Community Veteran
Posts: 4,740
Thanks: 1,039
Fixes: 27
Registered: 16-10-2014

Re: First Direct Bank Fantastic Customer Service.

What a really nice thing to do. Even getting a "Thank You" card from a Company says at minimum they give you thought and consideration when sending it, your hamper is a serious bonus.
I renewed my EV Digital Certificate with DigiCert last week and as part of the process they wanted "How did we do" feedback, so I sent them a single line email extolling their virtues and got a DigiCert T-Shirt and Card in the post from the U.S. the other day, just to say thanks.
Infinity
Pro
Posts: 5,592
Thanks: 148
Fixes: 2
Registered: 19-06-2011

Re: First Direct Bank Fantastic Customer Service.

Just had notification that a couple of my Premium Bonds have been awarded reasonable prizes !!
I'm going to buy some Euromillions Lottery Tickets this afternoon...
They say things happen in three's
Community Veteran
Posts: 13,920
Thanks: 514
Fixes: 7
Registered: 01-08-2007

Re: First Direct Bank Fantastic Customer Service.

I'd complain... the hamper isn't big enough  Cheesy
On a serious note.. how is it that i've been pointing out software glitches to yahoo for years and they never do this?
Same for my bank.. i've pointed out many times the bug that makes a direct debit / standing order go out when there is no money in the account (consequently causing bounce charges).. they never seem to be interested in that or fix it  Huh
I need a new signature... i'm bored of the old one!
Community Veteran
Posts: 5,314
Thanks: 462
Fixes: 1
Registered: 21-03-2011

Re: First Direct Bank Fantastic Customer Service.

I can sell you a share in tonight's winning lottery ticket. Only £5 in advance for a 50% share of prize money. Results not guaranteed.
Now Zen, but a +Net residue.
Infinity
Pro
Posts: 5,592
Thanks: 148
Fixes: 2
Registered: 19-06-2011

Re: First Direct Bank Fantastic Customer Service.

Quote from: PlusComUK

It was a Thank You Hamper from First Direct !
I'm not going to un-package the contents for a while, they are beautifully presented.
Also, a nice Thank You Card from First Direct.

I will probably wait until Christmas to open the contents.
I also won a Christmas Hamper a few years back, whilst working for Granada News...
There was the annual Christmas Party, which I couldn't attend for some reason, and when I returned to Granada in the New Year, all the Newsroom Staff were congratulating me !!
I had won the Hamper at the Party, and I wasn't even there !!
Another recent Thank You, from Apple...
Infinity
Pro
Posts: 5,592
Thanks: 148
Fixes: 2
Registered: 19-06-2011

Re: First Direct Bank Fantastic Customer Service.

Quote from: PlusComUK
I'm going to buy some Euromillions Lottery Tickets this afternoon...

I won...... £££'s
Infinity
Pro
Posts: 5,592
Thanks: 148
Fixes: 2
Registered: 19-06-2011

Re: First Direct Bank Fantastic Customer Service.

Quote from: PlusComUK
Quote from: PlusComUK

It was a Thank You Hamper from First Direct !
I'm not going to un-package the contents for a while, they are beautifully presented.
Also, a nice Thank You Card from First Direct.

I will probably wait until Christmas to open the contents.

Well that didn't happen !!
Family & Friends over for the weekend !!