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Essential course for Plusnet users

Community Veteran
Posts: 26,740
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Registered: ‎10-04-2007

Essential course for Plusnet users

Just spotted that the National Trust in Bath are running a course which would be really useful to Plusnet users, especially those suffering from the latency/packet loss issues at present.

Details are here: https://www.nationaltrust.org.uk/events/76176a03-cb37-40a0-9f62-8fe21b5d204a/pages/details

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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18 REPLIES
rongtw
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Re: Essential course for Plusnet users

This is an event for adults, and children aged 12+ only.  Thumbs Up

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Minivanman
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Re: Essential course for Plusnet users

Just bill payers surely?

I know where I am, I've been lost here before.
VileReynard
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Re: Essential course for Plusnet users

Assistance dogs are welcome.

Superuser
Superuser
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Re: Essential course for Plusnet users

and they'll take bookings on-line , so you don't have to wait in the call queueGrin

198kHz
Aspiring Champion
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Re: Essential course for Plusnet users

Now there's an idea! Wouldn't it be great if we could raise queries online instead of hanging on for an agent on chat or phone.

 

Oh, wait... Lips are sealed

Remember you are unique - just like everyone else
Minivanman
Seasoned Hero
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Re: Essential course for Plusnet users

Oh wait indeed, and it's going to be a long one as the present system operates as an exercise in containment and I would suggest, a recognised management tool. On the other hand, if BT were to get their act together, maybe just maybe, plusnet and other third party providers would not be getting so much grief from their customers?   

I know where I am, I've been lost here before.
VileReynard
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Re: Essential course for Plusnet users

I wonder what price Plusnet put on their present customer support?

rongtw
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Re: Essential course for Plusnet users

VileReynard  i will start with a BIG zero Lips are sealed
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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
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Registered: ‎21-03-2011

Re: Essential course for Plusnet users

The PN users should be taught to give 10 days advance notice of any calls to the PN Help Desk. This will give PN the opportunity to schedule appropriate resource. Meanwhile the customer should take a block of wood and a sharp carving knife....

Now Zen, but a +Net residue.
VileReynard
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Re: Essential course for Plusnet users

Then Plusnet would tell you to reboot your wooden spoon...

Superuser
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Re: Essential course for Plusnet users

Support?   Now that is a novel concept, it could catch on.  Funny

rongtw
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Re: Essential course for Plusnet users

MauriceC ,, Aparently now if you want support PN suggest that you post here Smiley

https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/HowTo-Fix-printer-offline-problem-by-d...

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
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Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
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Registered: ‎06-11-2014

Re: Essential course for Plusnet users

If the forums are to be used for technical support, maybe the people who are presently providing said tech support on the forum should get a discount off their broadband account as a "Thank you for doing the job you're paying us to do but aren't doing" gesture... Grin

 

Or is that too much to ask? Funny

VileReynard
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Re: Essential course for Plusnet users

We would have to follow a script if we wanted to offer support.