cancel
Showing results for 
Search instead for 
Did you mean: 

Essential course for Plusnet users

Highlighted
Community Veteran
Posts: 26,786
Thanks: 987
Fixes: 10
Registered: ‎10-04-2007

Essential course for Plusnet users

Just spotted that the National Trust in Bath are running a course which would be really useful to Plusnet users, especially those suffering from the latency/packet loss issues at present.

Details are here: https://www.nationaltrust.org.uk/events/76176a03-cb37-40a0-9f62-8fe21b5d204a/pages/details

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
18 REPLIES 18
Highlighted
Seasoned Hero
Posts: 6,973
Thanks: 1,538
Fixes: 12
Registered: ‎01-12-2010

Re: Essential course for Plusnet users

This is an event for adults, and children aged 12+ only.  Thumbs_Up

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Highlighted
Aspiring Legend
Posts: 11,367
Thanks: 3,704
Fixes: 1
Registered: ‎04-11-2014

Re: Essential course for Plusnet users

Just bill payers surely?

Highlighted
Seasoned Champion
Posts: 12,202
Thanks: 561
Fixes: 18
Registered: ‎01-09-2007

Re: Essential course for Plusnet users

Assistance dogs are welcome.

"In The Beginning Was The Word, And The Word Was Aardvark."

Highlighted
Superuser
Superuser
Posts: 7,975
Thanks: 1,658
Fixes: 106
Registered: ‎30-07-2007

Re: Essential course for Plusnet users

and they'll take bookings on-line , so you don't have to wait in the call queueGrin

Highlighted
Hero
Posts: 3,923
Thanks: 802
Fixes: 18
Registered: ‎30-07-2008

Re: Essential course for Plusnet users

Now there's an idea! Wouldn't it be great if we could raise queries online instead of hanging on for an agent on chat or phone.

 

Oh, wait... Lips_are_sealed

When somebody says it’s not about the money, it’s about the money.
Highlighted
Aspiring Legend
Posts: 11,367
Thanks: 3,704
Fixes: 1
Registered: ‎04-11-2014

Re: Essential course for Plusnet users

Oh wait indeed, and it's going to be a long one as the present system operates as an exercise in containment and I would suggest, a recognised management tool. On the other hand, if BT were to get their act together, maybe just maybe, plusnet and other third party providers would not be getting so much grief from their customers?   

Highlighted
Seasoned Champion
Posts: 12,202
Thanks: 561
Fixes: 18
Registered: ‎01-09-2007

Re: Essential course for Plusnet users

I wonder what price Plusnet put on their present customer support?

"In The Beginning Was The Word, And The Word Was Aardvark."

Highlighted
Seasoned Hero
Posts: 6,973
Thanks: 1,538
Fixes: 12
Registered: ‎01-12-2010

Re: Essential course for Plusnet users

VileReynard  i will start with a BIG zero Lips_are_sealed
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Highlighted
Community Veteran
Posts: 5,658
Thanks: 652
Fixes: 1
Registered: ‎21-03-2011

Re: Essential course for Plusnet users

The PN users should be taught to give 10 days advance notice of any calls to the PN Help Desk. This will give PN the opportunity to schedule appropriate resource. Meanwhile the customer should take a block of wood and a sharp carving knife....

Now Zen, but a +Net residue.
Highlighted
Seasoned Champion
Posts: 12,202
Thanks: 561
Fixes: 18
Registered: ‎01-09-2007

Re: Essential course for Plusnet users

Then Plusnet would tell you to reboot your wooden spoon...

"In The Beginning Was The Word, And The Word Was Aardvark."

Highlighted
Superuser
Superuser
Posts: 3,846
Thanks: 2,296
Fixes: 14
Registered: ‎10-04-2007

Re: Essential course for Plusnet users

Support?   Now that is a novel concept, it could catch on.  Funny

Highlighted
Seasoned Hero
Posts: 6,973
Thanks: 1,538
Fixes: 12
Registered: ‎01-12-2010

Re: Essential course for Plusnet users

MauriceC ,, Aparently now if you want support PN suggest that you post here Smiley

https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/HowTo-Fix-printer-offline-problem-by-d...

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Highlighted
Community Veteran
Posts: 5,998
Thanks: 1,642
Fixes: 3
Registered: ‎06-11-2014

Re: Essential course for Plusnet users

If the forums are to be used for technical support, maybe the people who are presently providing said tech support on the forum should get a discount off their broadband account as a "Thank you for doing the job you're paying us to do but aren't doing" gesture... Grin

 

Or is that too much to ask? Funny

Highlighted
Seasoned Champion
Posts: 12,202
Thanks: 561
Fixes: 18
Registered: ‎01-09-2007

Re: Essential course for Plusnet users

We would have to follow a script if we wanted to offer support.

"In The Beginning Was The Word, And The Word Was Aardvark."