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EE has introduced a queue jumping service (for a fee)

DaveyH
Pro
Posts: 1,295
Thanks: 179
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Registered: 15-11-2012

EE has introduced a queue jumping service (for a fee)

Called Priority Answer
Quote
Mobile phone company EE has introduced a charge for jumping the queue on customer service calls.
Callers are invited by an automated message to use the priority service for a flat fee of 50 pence.
Some customers, especially those who have been with the company for years, are unhappy that calls are not treated equally.
But EE said that they had set high standards for their customer service operations...
http://www.bbc.co.uk/news/business-28790807

And their response to the bad press and complaints
http://community.ee.co.uk/t5/EE-Community-Blog/EE-Priority-Answer-service/m-p/183443
Don't get any ideas Plusnet  Lips are sealed
2 REPLIES
Moderator
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Registered: 06-04-2007

Re: EE has introduced a queue jumping service (for a fee)

Already posted here Wink

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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TORPC
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Posts: 5,163
Registered: 08-12-2013

Re: EE has introduced a queue jumping service (for a fee)

#Mav beat me to it Wink