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Do I stay or do I go ?...(seriously)

gtowen
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Do I stay or do I go ?...(seriously)

Coming up to 12 months with Plusnet and the question comes up, "Do I stay or do I go ?"
If you look at most compare sites, whether it's gas,electricity or broadband, they advise moving about to get the best deal.
On the pro stay side, Plusnet helped solve a Rein problem, and all though that took about 3 months to solve when it could have been done in a month, I've not had any real problems since.
On the negative side, just reading the forums shows that the parent company BT is having an influence on Plusnets customer care profile.
So do I keep some semblance of loyalty and stay, or become mercenary and go for a deal elsewhere.........
Tbh I'm not interested in the tv deals or BT sport, just vanilla unlimited bb without the bs.......... mind you a better router than the dire tg582n would help lol
Interested in any valid ideas either way Smiley
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Re: Do I stay or do I go ?...(seriously)

Bottom line : Are you happy with the service and product you receive vs the price you pay ?
I've got to say that I am and even saving a couple of quid a month wouldn't tempt me to move.
gtowen
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Re: Do I stay or do I go ?...(seriously)

@ Doms  Thanks for the reply, and at the moment yes, I'm happy with the service and product and the price I'm paying, but as all things come to an end, the price will change when my 12 months is over and I have to renegotiate the next 12 months.
In 12 months Plusnet have changed, customer service is not the same and as good. I have to weigh up the reality. Is it worth staying 'cos Plusnet have been good in the past when clearly the standards have dropped or do I move for a different (I don't say better) deal.
I'm just interested in peoples opinion Smiley
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Re: Do I stay or do I go ?...(seriously)

My experience with PlusNet seems a lot different to yours.
I joined in 2002 and left for choppy waters to save some money at the end of 2012. My intention was to come back after a year and the savings having been made but, in fact, I was back after 9 months.
My recent issue with a loss of phone and extremely slow broadband was dealt with efficiently by PN and I was kept informed along the way.
I negotiate a new deal at the end of each contract term and am happy with the latest even though I am tied-in for 2 years.
Quote from: DomS
I've got to say that I am and even saving a couple of quid a month wouldn't tempt me to move.

I have to agree with this statement especially as I did jump ship once before and was so glad to be back.
I don't stay out of loyalty as I don't believe in loyalty to businesses (although I do expect it from them) but more that I feel PN does offer great support. Sometimes it's not who you ask for help but how that help is requested.
Just my tuppence-worth.

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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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Re: Do I stay or do I go ?...(seriously)

I've been with PN for nearly 7 years and always received good service. I wouldn't swap supplier to save a few pence. Better the devil you know Smiley
gtowen
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Re: Do I stay or do I go ?...(seriously)

@Mav thanks for the reply
I have to agree with what you are saying and what Doms said.......
tbh a lot depends on what Plusnet offer when I call them.
As said before, I'm not bothered about tv offers etc, a simple bb system that works without probs will do me.
I suppose in this thread I'm looking for real reasons to stay, rather than move elsewhere for a possibly better router (tg582n sucks), services I will never user and a higher monthly price Smiley
Superuser
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Re: Do I stay or do I go ?...(seriously)

I've been with Plusnet since 2003, and have a few accounts (or manage other accounts) with them (for family, friends, charities etc...).  I also manage/support a fair few accounts with various other providers.  I must say that in my experience and opinion Plusnet are define the easiest to work with and the best at resolving issues I've had (possibly with one exception from a small, high priced specialist ISP).  When issues come up my heart always sinks when I know it is with some of the other value providers around.
On your point about the tg582n, most of the free ISP supplied routers are at best ok.  I'll use most of them (tg582n included) for basic users, but if anything is required past the bare basics then I'll buy another router for the user.
Phil
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Re: Do I stay or do I go ?...(seriously)

If your used to the PN way of doing things/sorting issues out.
The the likes of  Zen,Xilo or  AAISP/Goscomb are the only ones  would be considered now BE has been absorbed into sky.
The rest of the main ISP's would seriously make you question if it was really worth that few pounds savings.
gtowen
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Re: Do I stay or do I go ?...(seriously)

@pjmarsh thanks for your comment, have to agree with the router sentiment, the option is always there to buy ones own, I just think if something must be supplied for a job it should be worthy of that job.
Consider this......... if you had to work in a dangerous environment with chemicals and were supplied with plastic wellies would you be happy.......... sure the wellies would do the job but not for long and not for true safety.
Not implying this is the same but a router should be fit for purpose.... the wifi on the tg582n is not that good, secondly if you are on fibre the tg582n is supplied with a usb port but on adsl no usb port........... does that mean we on adsl are second class people, cos I don't think there would be much price difference for Plusnet buying on bulk.......... and why buy the unit without usb when the only difference for fibre is a firmware upgrade ?
Sorry but it is the little details which will change my mind
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Re: Do I stay or do I go ?...(seriously)

The Home Hub 5 is not fit for purpose  either at the moment Wink
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Re: Do I stay or do I go ?...(seriously)

Something else to bear in mind...
PN will respect that I have a fair amount of knowledge regarding broadband and fault-testing and so on and will treat me in an appropriate way whereas TT, for example, always treated me as if I didn't have a clue and never seemed able to veer away from any script. This was both as a costumer myself and when trying to help others with faults.
As for the router I suspect the majority of users wouldn't know that there is better out there or even that their own connections could be improved. They simply plug and go.

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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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gtowen
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Re: Do I stay or do I go ?...(seriously)

@Mav 
Quote
As for the router I suspect the majority of users wouldn't know that there is better out there or even that their own connections could be improved. They simply plug and go.

I have to admit that was me, 'till I moved from BT to Plusnet. For a few years my bb was crap, then I moved to Plusnet, changed router from BT Hub 2.0 to TG582n, came on these forums and started using DSLstats and found I had REIN problem with my line. Due to the help on here and eventually from Plusnet the REIN problem was solved Smiley
Well that puts a few more +'s in the stay column Smiley thanks Mav
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Re: Do I stay or do I go ?...(seriously)

Quote from: Webif
The the likes of  Zen,Xilo or  AAISP/Goscomb are the only ones  would be considered now BE has been absorbed into sky.
The rest of the main ISP's would seriously make you question if it was really worth that few pounds savings.

Indeed.
I left PN some years ago for Be because PN couldn't match the technology and I needed it for my business.
PN technology then improved and a while back got "close" to the Be offering.
Nonetheless I stayed at Be, despite it costing about 50% more than the (rough) PN equivalent. Why? Service that I knew and trusted. (and I knew PN was better than most)
With the Sky takeover the move back to PN was a relative no-brainer. I no longer need the sort of premium service the likes of AAISP offer so I'm happy and saving a bit of money too.
gtowen
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Re: Do I stay or do I go ?...(seriously)

Thanks for your reply HPsauce...... at the moment I'm leaning towards staying, none of the other competitors are offering anything I need.
As I have said, vanilla bb, unlimited is all I need.......... no tv or sport (just not interested)
While customer care has dropped it's still better than any where else
So will don the armour in the next few days and prepare for battle, then phone customer care for their best deal Smiley
Thanks all for your replies Smiley
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Re: Do I stay or do I go ?...(seriously)

Hmm.... I have been with PlusNet... ever since V21 collapsed after being taken over by Biscuit..... I actually left V21 just before those crummy people of Biscuit demolished it, and would not let V21 customers go to a new supplier...  ( November 2007)
Have been happy with the service... except the diabolically long wait on the phone.... but once you actually get through, the guys were helpful.... even rang me back after a fault was fixed to check up and see if I was happy with the result !....
As for negotiating a new contract after 12 months... well,  I don`t recall having to do that ... I have changed my BB package three or four times over the years, usually upgrading until I am now on Unlimited... (£9.99) per month....
The only time I have been "requested" to stay with PN for 12 months is when a router broke down, and they sent me a new(er) one for (postage)... but would charge me £50 for it if I decided to leave before 12 months .... no 12 month contract.... just a 4 week contract ...  ( i.e. give them 4 weeks notice that you want to quit )...
As others have said.... better the devil you know... not worth the bother changing suppliers for the sake of a couple of quid....  If your line is crap now... it will be when you move... unless you go the whole hog and go fibre...  If your connection is good now.. it is doubtful it will be any better just by shifting suppliers.... again...except by going fibre... so ..... what will you gain.... what will you lose ? 
I know I will lose a lot of "internet" friends on this forum... and they are priceless so I won`t be moving on....